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Street-Level Bureaucrats und Intermediäre: Konflikt oder Symbiose?

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  • Döring, Matthias
  • Löbel, Stephan

Abstract

Der Artikel untersucht die Beziehung zwischen Verwaltung und Inter-mediären, also von Klienten beauftragte Dritte, die die Interaktion mit den Verwaltungen übernehmen. Hierbei wird die ambivalente Rolle diskutiert, die diese Intermediäre im Zusammenwirken mit den street-level bureaucrats einnehmen. So kann der Einsatz von Intermediären auch für Verwaltungen von Vorteil sein, um schnelle und effiziente Verwaltungsprozesse abwickeln zu können. Jedoch sind Intermedi-äre letztendlich privatwirtschaftlich orientiert und von den Antrags-stellern engagiert, was einen Zielkonflikt zur Folge haben kann. Eine Erörterung auf Basis von Theorie und Literatur bildet zwei zentrale Faktoren heraus, die diese Interaktion beeinflussen: das Selbstbild der street-level bureaucrats sowie das Vertrauen in den Intermediär. Auf Basis einer vergleichenden Fallstudie zweier verschiedener Poli-tikfelder werden diese theoretischen Überlegungen mit empirischen Erkenntnissen bekräftigt.

Suggested Citation

  • Döring, Matthias & Löbel, Stephan, 2018. "Street-Level Bureaucrats und Intermediäre: Konflikt oder Symbiose?," SocArXiv ngmja, Center for Open Science.
    • Handle: RePEc:osf:socarx:ngmja
    DOI: 10.31219/osf.io/ngmja
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    References listed on IDEAS

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