IDEAS home Printed from https://ideas.repec.org/p/osf/socarx/83rqu.html
   My bibliography  Save this paper

Changing service settings for the environment: How to reduce negative environmental impacts without sacrificing tourist satisfaction

Author

Listed:
  • Dolnicar, Sara

    (The University of Queensland)

  • Cvelbar, Ljubica Knezevic
  • Grün, Bettina

Abstract

This article reports on a quasi-experimental study in which the use of emissions-intensive, water hungry thick cotton serviettes at hotel breakfast buffets was reduced by 95% by changing the default to recycled paper serviettes. The outcome is better for the environment, reduced costs for the hotel and does not influence guest satisfaction.

Suggested Citation

  • Dolnicar, Sara & Cvelbar, Ljubica Knezevic & Grün, Bettina, 2019. "Changing service settings for the environment: How to reduce negative environmental impacts without sacrificing tourist satisfaction," SocArXiv 83rqu, Center for Open Science.
    • Handle: RePEc:osf:socarx:83rqu
    DOI: 10.31219/osf.io/83rqu
    as

    Download full text from publisher

    File URL: https://osf.io/download/5f20abed5fdf6201c30490b9/
    Download Restriction: no
    File URL: https://libkey.io/10.31219/osf.io/83rqu?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Manfred Lenzen & Ya-Yen Sun & Futu Faturay & Yuan-Peng Ting & Arne Geschke & Arunima Malik, 2018. "The carbon footprint of global tourism," Nature Climate Change, Nature, vol. 8(6), pages 522-528, June.
    2. Juvan, Emil & Dolnicar, Sara, 2014. "The attitude–behaviour gap in sustainable tourism," Annals of Tourism Research, Elsevier, vol. 48(C), pages 76-95.
    3. Juvan, Emil & Dolnicar, Sara, 2016. "Measuring environmentally sustainable tourist behaviour," Annals of Tourism Research, Elsevier, vol. 59(C), pages 30-44.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Alatawi, Ibrahim A. & Ntim, Collins G. & Zras, Anis & Elmagrhi, Mohamed H., 2023. "CSR, financial and non-financial performance in the tourism sector: A systematic literature review and future research agenda," International Review of Financial Analysis, Elsevier, vol. 89(C).

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Pipatpong Fakfare & Walanchalee Wattanacharoensil, 2023. "Low‐carbon tourism for island destinations: A crucial alternative for sustainable development," Sustainable Development, John Wiley & Sons, Ltd., vol. 31(1), pages 180-197, February.
    2. Dolnicar, Sara & Knezevic Cvelbar, Ljubica & Grün, Bettina, 2019. "Changing service settings for the environment," Annals of Tourism Research, Elsevier, vol. 76(C), pages 301-304.
    3. Shiwei Shen & Marios Sotiriadis & Qing Zhou, 2020. "Could Smart Tourists Be Sustainable and Responsible as Well? The Contribution of Social Networking Sites to Improving Their Sustainable and Responsible Behavior," Sustainability, MDPI, vol. 12(4), pages 1-21, February.
    4. Philip R. Walsh & Rachel Dodds & Julianna Priskin & Jonathon Day & Oxana Belozerova, 2021. "The Corporate Responsibility Paradox: A Multi-National Investigation of Business Traveller Attitudes and Their Sustainable Travel Behaviour," Sustainability, MDPI, vol. 13(8), pages 1-20, April.
    5. Adongo, Charles A. & Taale, Francis & Adam, Issahaku, 2018. "Tourists' values and empathic attitude toward sustainable development in tourism," Ecological Economics, Elsevier, vol. 150(C), pages 251-263.
    6. Dolnicar, Sara, 2020. "Designing for more environmentally friendly tourism," Annals of Tourism Research, Elsevier, vol. 84(C).
    7. Angelo Presenza & Antonio Messeni Petruzzelli & Angelo Natalicchio, 2019. "Business Model Innovation for Sustainability. Highlights from the Tourism and Hospitality Industry," Sustainability, MDPI, vol. 11(1), pages 1-5, January.
    8. Nicolau, Juan Luis & Stadlthanner, Katja Anna & Andreu, Luisa & Font, Xavier, 2022. "Explaining the willingness of consumers to bring their own reusable coffee cups under the condition of monetary incentives," Journal of Retailing and Consumer Services, Elsevier, vol. 66(C).
    9. Else Ragni Yttredal & Nathalie Homlong, 2020. "Perception of Sustainable Development in a Local World Heritage Perspective," Sustainability, MDPI, vol. 12(21), pages 1-19, October.
    10. Maria Juschten & Shannon Page & Helen Fitt, 2020. "Mindsets Set in Concrete? Exploring the Perspectives of Domestic Travellers on New Zealand’s (Auto-)Mobility Culture," Sustainability, MDPI, vol. 12(18), pages 1-21, September.
    11. Marek Nowacki & Yash Chawla & Joanna Kowalczyk-Anioł, 2021. "What Drives the Eco-Friendly Tourist Destination Choice? The Indian Perspective," Energies, MDPI, vol. 14(19), pages 1-16, September.
    12. Tatjana Mamula Nikolić & Sanja Popović Pantić & Ivan Paunović & Sanja Filipović, 2021. "Sustainable Travel Decision-Making of Europeans: Insights from a Household Survey," Sustainability, MDPI, vol. 13(4), pages 1-21, February.
    13. Leon John Mach, 2021. "Surf Tourism in Uncertain Times: Resident Perspectives on the Sustainability Implications of COVID-19," Societies, MDPI, vol. 11(3), pages 1-15, July.
    14. Alessia Acampora & Michele Preziosi & Maria Claudia Lucchetti & Roberto Merli, 2022. "The Role of Hotel Environmental Communication and Guests’ Environmental Concern in Determining Guests’ Behavioral Intentions," Sustainability, MDPI, vol. 14(18), pages 1-23, September.
    15. Run Liu & Ziyue Qiu, 2022. "Urban Sustainable Development Empowered by Cultural and Tourism Industries: Using Zhenjiang as an Example," Sustainability, MDPI, vol. 14(19), pages 1-15, October.
    16. Talwar, Shalini & Kaur, Puneet & Escobar, Octavio & Lan, Sai, 2022. "Virtual reality tourism to satisfy wanderlust without wandering: An unconventional innovation to promote sustainability," Journal of Business Research, Elsevier, vol. 152(C), pages 128-143.
    17. Min Gon Chung & Tao Pan & Xintong Zou & Jianguo Liu, 2018. "Complex Interrelationships between Ecosystem Services Supply and Tourism Demand: General Framework and Evidence from the Origin of Three Asian Rivers," Sustainability, MDPI, vol. 10(12), pages 1-21, December.
    18. Ti-An Chen, 2022. "Business Performance Evaluation for Tourism Factory: Using DEA Approach and Delphi Method," Sustainability, MDPI, vol. 14(15), pages 1-19, July.
    19. Uktam Umurzakov & Shakhnoza Tosheva & Raufhon Salahodjaev, 2023. "Tourism and Sustainable Economic Development: Evidence from Belt and Road Countries," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 14(1), pages 503-516, March.
    20. Ryan S. Naylor & Carter A. Hunt & Karl S. Zimmerer & B. Derrick Taff, 2021. "Emic Views of Community Resilience and Coastal Tourism Development," Societies, MDPI, vol. 11(3), pages 1-18, August.

    More about this item

    NEP fields

    This paper has been announced in the following NEP Reports:

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:osf:socarx:83rqu. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: OSF (email available below). General contact details of provider: https://arabixiv.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.