IDEAS home Printed from https://ideas.repec.org/p/ipg/wpaper/2020-002.html
   My bibliography  Save this paper

Confiance et Economie Collaborative : Etude d?une Communauté d?autopartage

Author

Listed:
  • D. Bonet Fernandez
  • Marc Van Migom
  • Elisa Conti
  • Claude Alavoine

Abstract

L'économie collaborative et l'économie de partage connaissent un développement sans précédent dans la plupart des pays développés et en développement. Dans ces réseaux organisés, la confiance entre les partenaires d?échange joue un rôle crucial. Cependant, peu d?études soulignent l?importance de la confiance et de son impact sur la satisfaction des clients. Notre article se propose d?explorer ce lien à partir d?une étude exploratoire basée sur les verbatim extraits de forums, blogs et pages du leader mondial de l?autopartage, BlaBlaCar. Nos résultats confirment les principales dimensions de la confiance, en rapport avec le fournisseur de services, d?une part et les partenaires d?échanges d?autre part. Nous démontrons l?émergence d?une forme de confiance basée sur une vision commune d?une société dans laquelle les relations humaines sont bâties sur la réputation, les dispositifs règlementaires, des garanties développant la confiance mutuelle.

Suggested Citation

  • D. Bonet Fernandez & Marc Van Migom & Elisa Conti & Claude Alavoine, 2020. "Confiance et Economie Collaborative : Etude d?une Communauté d?autopartage," Working Papers 2020-002, Department of Research, Ipag Business School.
    • Handle: RePEc:ipg:wpaper:2020-002
    as

    Download full text from publisher

    File URL: https://faculty-research.ipag.edu/wp-content/uploads/recherche/WP/IPAG_WP_2020_002.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Lemoine Laurence & Samy Guesmi & Walid Hadhri, 2017. "La construction de la confiance sur une plateforme de l’économie collaborative," Post-Print hal-01636373, HAL.
    2. Frédéric Bornarel, 2007. "La confiance comme instrument d'analyse de l'organisation," Revue française de gestion, Lavoisier, vol. 0(6), pages 95-109.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Yvon Pesqueux, 2020. "La confiance comme essence de l'organisation," Post-Print halshs-02563030, HAL.
    2. Ingrid Fasshauer, 2018. "Les enjeux du contrôle de l'économie collaborative," Post-Print hal-01907842, HAL.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ipg:wpaper:2020-002. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ingmar Schumacher (email available below). General contact details of provider: https://edirc.repec.org/data/ipagpfr.html .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.