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Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices

Author

Listed:
  • Andrea Carugati

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Lapo Mola

    (SKEMA Business School - SKEMA Business School, UNIVR - Università degli studi di Verona = University of Verona, GREDEG - Groupe de Recherche en Droit, Economie et Gestion - UNS - Université Nice Sophia Antipolis (1965 - 2019) - CNRS - Centre National de la Recherche Scientifique - UniCA - Université Côte d'Azur)

  • Loïc Plé

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Marion Lauwers
  • Antonio Giangreco

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

Abstract

When looking at changes in IT adoption and use in organisations, our theories rely – for the most part – on slow adoption timespans or – to a lesser extent – abrupt crises of short duration. We lack a model of IT adoption during a crisis of extended duration. This paper tackles this gap by looking at the IT-explorative and -exploitative teaching-related practices of university lecturers in response to the COVID-19 crisis. Based on qualitative data from three European higher education institutions and their responses to the COVID-19 crisis, we propose a process model of IT exploration/exploitation under a condition of extended crisis. The model shows that IT use and practices in response to a prolonged crisis go through phases, presenting predictable challenges that management can alleviate with a well-timed approach.

Suggested Citation

  • Andrea Carugati & Lapo Mola & Loïc Plé & Marion Lauwers & Antonio Giangreco, 2020. "Exploitation and exploration of IT in times of pandemic: from dealing with emergency to institutionalising crisis practices," Post-Print halshs-03187028, HAL.
    • Handle: RePEc:hal:journl:halshs-03187028
    DOI: 10.1080/0960085X.2020.1832868
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-03187028
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    Cited by:

    1. Roffia, Paolo & Mola, Lapo, 2022. "Is COVID-19 enough? Which underestimated conditions characterise the adoption of complex information infrastructures in small and medium-sized enterprises," Journal of Business Research, Elsevier, vol. 144(C), pages 1249-1255.
    2. Yifan Zhong & Yameng Li & Jian Ding & Yiyi Liao, 2021. "Risk Management: Exploring Emerging Human Resource Issues during the COVID-19 Pandemic," JRFM, MDPI, vol. 14(5), pages 1-23, May.
    3. Jichang Zhang & Jing Long & Alexandra Martina Eugenie von Schaewen, 2021. "How Does Digital Transformation Improve Organizational Resilience?—Findings from PLS-SEM and fsQCA," Sustainability, MDPI, vol. 13(20), pages 1-22, October.
    4. Khlystova, Olena & Kalyuzhnova, Yelena & Belitski, Maksim, 2022. "The impact of the COVID-19 pandemic on the creative industries: A literature review and future research agenda," Journal of Business Research, Elsevier, vol. 139(C), pages 1192-1210.

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