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La dynamique de l’innovation et du changement dans les services de soins aux personnes âgées

Author

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  • Faridah Djellal

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Faïz Gallouj

    (CLERSÉ - Centre Lillois d’Études et de Recherches Sociologiques et Économiques - UMR 8019 - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Karim Gallouj

    (Centre Hospitalier de Tourcoing)

Abstract

Le vieillissement et l'innovation sont souvent considérés comme des phénomènes contradictoires. Cet article, consacré à l'innovation et au changement dans les services de soins aux personnes âgées (SSPA), vise à tenter de rompre avec ce préjugé. En s'appuyant en particulier sur une définition des SSPA inspirée de l'économie des services, cet article propose une grille simple d'analyse de l'innovation en termes de « cibles ». Ces cibles, qui permettent de contourner les catégories économiques habituelles (innovation de produit, innovation de process) sont les suivantes : les formules d'accueil, les technologies (matérielles et immatérielles), les services offerts, l'environnement humain (soignants et parents), l'environnement institutionnel.

Suggested Citation

  • Faridah Djellal & Faïz Gallouj & Karim Gallouj, 2004. "La dynamique de l’innovation et du changement dans les services de soins aux personnes âgées," Post-Print halshs-01114050, HAL.
    • Handle: RePEc:hal:journl:halshs-01114050
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-01114050
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    References listed on IDEAS

    as
    1. Camal Gallouj & Faïz Gallouj, 1996. "L'innovation dans les services," Post-Print hal-01111983, HAL.
    2. Faridah Djellal & Camal Gallouj & Faïz Gallouj & Karim Gallouj, 2004. "L’hôpital innovateur : de l'innovation médicale à l'innovation de service," Post-Print hal-01111760, HAL.
    3. Sahal, Devendra, 1985. "Technological guideposts and innovation avenues," Research Policy, Elsevier, vol. 14(2), pages 61-82, April.
    4. Sophie Boutillier & Faridah Djellal & Faïz Gallouj & Blandine Laperche & Dimitri Uzunidis, 2012. "L’innovation verte," Post-Print halshs-01112008, HAL.
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    Cited by:

    1. Faridah Djellal & Faïz Gallouj, 2009. "Innovation dans les services et entrepreneuriaT : au-delà des conceptions industrialistes et technologistes du développement durable," Innovations, De Boeck Université, vol. 0(1), pages 59-86.
    2. Corinne Blanquart & Marie Delaplace, 2009. "Relational innovations, new services offers and transport infrastructure enhance value. The cases of a multimodal platform and a high speed rail service [Innovations relationnelles, nouvelles offre," Post-Print hal-01184942, HAL.
    3. Céline Marival & Francesca Petrella & Nadine Richez-Battesti, 2012. "L'innovation sociale dans les services à la personne," Working Papers halshs-03225255, HAL.
    4. Faridah Djellal & Faïz Gallouj, 2008. "L'innovation gap et le performance gap dans les économies de services : un défi pour les politiques publiques," Post-Print halshs-01113900, HAL.

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