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Les communautés de pratique, un nouvel instrument pour la GRH ?

Author

Listed:
  • Lamine Mebarki

    (LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

  • Ewan Oiry

    (LEST - Laboratoire d'Economie et de Sociologie du Travail - AMU - Aix Marseille Université - CNRS - Centre National de la Recherche Scientifique)

Abstract

Malgré ses profonds changements et son développement qui se poursuit, la GRH est toujours en quête de méthodes et d'outils pour améliorer ses pratiques. Cet article montre que les communautés de pratique (CP) pourrait être l'un d'entre eux. En effet, les CP constituent une source d'information et de soutien social qui facilité l'intégration des novices. Les CP permettent de combler certaines défaillances de la formation formelle et elles permettent enfin d'enrichir les processus d'appréciation des salariés. Après une revue de la littérature sur les liens - encore ténus - qui existent entre CP et GRH, cet article propose une étude de cas imbriqués (2 centres d'appels et deux guichet d'accueil physique étudiés dans deux sites différents d'une même organisation) permettant de donner un contenu concret à cette perspective. Les spécificités des CP conduisent à redéfinir la GRH dans un sens plus émergent. Elles apparaissent donc comme un outil particulièrement intéressant pour lui permettre de relever les défis de demain.

Suggested Citation

  • Lamine Mebarki & Ewan Oiry, 2011. "Les communautés de pratique, un nouvel instrument pour la GRH ?," Post-Print halshs-00626875, HAL.
    • Handle: RePEc:hal:journl:halshs-00626875
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00626875
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    References listed on IDEAS

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    1. Lamine Mebarki, 2009. "L'influence du contexte et des facteurs organisationnels sur l'émergence et la dynamique des Communautés de Pratique : Comparaison entre trois agences d'une administration publique," Post-Print halshs-00381156, HAL.
    2. Joanne Roberts, 2006. "Limits to Communities of Practice," Journal of Management Studies, Wiley Blackwell, vol. 43(3), pages 623-639, May.
    3. John Seely Brown & Paul Duguid, 1991. "Organizational Learning and Communities-of-Practice: Toward a Unified View of Working, Learning, and Innovation," Organization Science, INFORMS, vol. 2(1), pages 40-57, February.
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