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La Conception De La Technologie Comme Boite Noire Par Le Controle De Gestion Bancaire : La Mesure De La Performance Operationnelle Des Agences Par La Methode Dea (Data Envelopment Analysis)

Author

Listed:
  • Gervais Thenet

    (LESSOR - Laboratoire d'Economie et de Sciences Sociales de Rennes. UHB - MEN : EA2614 - UR2 - Université de Rennes 2)

  • Raymond Guillouzo

    (LESSOR - Laboratoire d'Economie et de Sciences Sociales de Rennes. UHB - MEN : EA2614 - UR2 - Université de Rennes 2)

Abstract

En intégrant la variable technologique, cet article décline les concepts d'" X Efficiency " et de " performance productive ". En recourant à l'axiomatique DEA, appliquée au secteur bancaire, les auteurs évaluent la productivité administrative de l'activité " Accueil guichet " de 42 agences.

Suggested Citation

  • Gervais Thenet & Raymond Guillouzo, 2002. "La Conception De La Technologie Comme Boite Noire Par Le Controle De Gestion Bancaire : La Mesure De La Performance Operationnelle Des Agences Par La Methode Dea (Data Envelopment Analysis)," Post-Print halshs-00584538, HAL.
    • Handle: RePEc:hal:journl:halshs-00584538
    Note: View the original document on HAL open archive server: https://shs.hal.science/halshs-00584538
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    References listed on IDEAS

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    1. Charnes, A. & Cooper, W. W. & Rhodes, E., 1978. "Measuring the efficiency of decision making units," European Journal of Operational Research, Elsevier, vol. 2(6), pages 429-444, November.
    2. H. David Sherman & George Ladino, 1995. "Managing Bank Productivity Using Data Envelopment Analysis (DEA)," Interfaces, INFORMS, vol. 25(2), pages 60-73, April.
    3. Nathalie Greenan & Yannick L’Horty, 2002. "Le paradoxe de la productivité," Documents de recherche 02-02, Centre d'Études des Politiques Économiques (EPEE), Université d'Evry Val d'Essonne.
    4. R. D. Banker & A. Charnes & W. W. Cooper, 1984. "Some Models for Estimating Technical and Scale Inefficiencies in Data Envelopment Analysis," Management Science, INFORMS, vol. 30(9), pages 1078-1092, September.
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