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Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach

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  • Alicia Orea-Giner

    (URJC - Universidad Rey Juan Carlos = Rey Juan Carlos University, EIREST - Équipe interdisciplinaire de recherches sur le tourisme - UP1 - Université Paris 1 Panthéon-Sorbonne)

  • Laura Fuentes-Moraleda
  • Teresa Villacé-Molinero
  • Ana Muñoz-Mazón
  • Jorge Calero-Sanz

Abstract

No abstract is available for this item.

Suggested Citation

  • Alicia Orea-Giner & Laura Fuentes-Moraleda & Teresa Villacé-Molinero & Ana Muñoz-Mazón & Jorge Calero-Sanz, 2022. "Does the Implementation of Robots in Hotels Influence the Overall TripAdvisor Rating? A Text Mining Analysis from the Industry 5.0 Approach," Post-Print hal-04039195, HAL.
    • Handle: RePEc:hal:journl:hal-04039195
    DOI: 10.1016/j.tourman.2022.104586
    Note: View the original document on HAL open archive server: https://hal.science/hal-04039195
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    References listed on IDEAS

    as
    1. Estela Marine-Roig, 2017. "Measuring Destination Image through Travel Reviews in Search Engines," Sustainability, MDPI, vol. 9(8), pages 1-18, August.
    2. Tussyadiah, Iis, 2020. "A review of research into automation in tourism: Launching the Annals of Tourism Research Curated Collection on Artificial Intelligence and Robotics in Tourism," Annals of Tourism Research, Elsevier, vol. 81(C).
    3. Li, Jianping & Feng, Yuyao & Li, Guowen & Sun, Xiaolei, 2020. "Tourism companies' risk exposures on text disclosure," Annals of Tourism Research, Elsevier, vol. 84(C).
    4. Nieto, Jannine & Hernández-Maestro, Rosa M. & Muñoz-Gallego, Pablo A., 2014. "Marketing decisions, customer reviews, and business performance: The use of the Toprural website by Spanish rural lodging establishments," Tourism Management, Elsevier, vol. 45(C), pages 115-123.
    5. Alicia Orea-Giner & Trinidad Vacas Guerrero, 2020. "Textual analysis as a method of identifying museum attributes perceived by tourists: An exploratory analysis of Thyssen-Bornemisza National Museum in Spain," Post-Print hal-04039224, HAL.
    6. Kandampully, Jay & Bilgihan, Anil & Bujisic, Milos & Kaplan, Andreas & Jarvis, Cheryl Burke & Shukla, Yupal, 2021. "Service transformation: How can it be achieved?," Journal of Business Research, Elsevier, vol. 136(C), pages 219-228.
    7. Daniela Buzova & Silvia Sanz-Blas & Amparo Cervera-Taulet, 2019. "Does culture affect sentiments expressed in cruise tours’ eWOM?," The Service Industries Journal, Taylor & Francis Journals, vol. 39(2), pages 154-173, January.
    8. Estela Marine-Roig, 2019. "Destination Image Analytics Through Traveller-Generated Content," Sustainability, MDPI, vol. 11(12), pages 1-23, June.
    Full references (including those not matched with items on IDEAS)

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    Cited by:

    1. Camelia Surugiu & Marius-Răzvan Surugiu & Cătălin Grădinaru, 2023. "Targeting Creativity Through Sentiment Analysis: A Survey on Bucharest City Tourism," SAGE Open, , vol. 13(2), pages 21582440231, April.
    2. Mukherjee, Abheek Anjan & Raj, Alok & Aggarwal, Shikha, 2023. "Identification of barriers and their mitigation strategies for industry 5.0 implementation in emerging economies," International Journal of Production Economics, Elsevier, vol. 257(C).
    3. Ruochen Yang & Kun Liu & Chang Su & Shiro Takeda & Junhua Zhang & Shuhao Liu, 2023. "Quantitative Analysis of Seasonality and the Impact of COVID-19 on Tourists’ Use of Urban Green Space in Okinawa: An ARIMA Modeling Approach Using Web Review Data," Land, MDPI, vol. 12(5), pages 1-25, May.

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