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La prise en compte de la parole de l’usager en action sociale : une application locale du modèle Qualité des Services Publics (QSP)

Author

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  • Mathilde Collinet-Ourthe
  • David Carassus

    (CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour)

  • Pierre Marin

    (CREG - Centre de recherche et d'études en gestion - UPPA - Université de Pau et des Pays de l'Adour)

Abstract

No abstract is available for this item.

Suggested Citation

  • Mathilde Collinet-Ourthe & David Carassus & Pierre Marin, 2018. "La prise en compte de la parole de l’usager en action sociale : une application locale du modèle Qualité des Services Publics (QSP)," Post-Print hal-02142224, HAL.
    • Handle: RePEc:hal:journl:hal-02142224
    Note: View the original document on HAL open archive server: https://univ-pau.hal.science/hal-02142224
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    References listed on IDEAS

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    1. Bruno Palier, 2005. "Vers un État d'investissement social," Post-Print hal-02142124, HAL.
    2. Jean Hillier & Frank Moulaert & Jacques Nussbaumer, 2004. "Trois essais sur le rôle de l'innovation sociale dans le développement territorial," Géographie, économie, société, Lavoisier, vol. 6(2), pages 129-152.
    3. William Sabadie, 2003. "Conceptualisation et mesure de la qualité perçue d'un service public," Post-Print halshs-00467927, HAL.
    Full references (including those not matched with items on IDEAS)

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