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Assessing the Quality of Digital Coproduction: An Interdisciplinary Model

Author

Listed:
  • Ina Radtke

    (Department of Public Administration, Institute for Management Research, Nijmegen School of Management, Radboud Universiteit, 6525 AJ Nijmegen, The Netherlands)

  • Noortje Hoevens

    (Department of Public Administration, Institute for Management Research, Nijmegen School of Management, Radboud Universiteit, 6525 AJ Nijmegen, The Netherlands)

  • Taco Brandsen

    (Department of Public Administration, Institute for Management Research, Nijmegen School of Management, Radboud Universiteit, 6525 AJ Nijmegen, The Netherlands)

  • Marlies Honingh

    (Department of Public Administration, Institute for Management Research, Nijmegen School of Management, Radboud Universiteit, 6525 AJ Nijmegen, The Netherlands)

Abstract

The digital transformation of society raises high hopes for the improvement of the design and implementation of coproduction processes, which may lead to higher levels of acceptance, satisfaction, and trust with respect to public services. Yet and despite a growing number of studies on the role of digital technology on coproduction, our knowledge on how to assess the quality of digital coproduction is still very limited. The difficulty of defining quality indicators relates to three issues: the complexity of defining quality in public services, the lack of a clear understanding of quality in a coproduction process and the tendency to evaluate coproduction using the same approach as with other digitalised services. In this article, we adopt an interdisciplinary perspective to develop a conceptual model that builds on and bridges theoretical approaches commonly used to assess the quality of digital services, while adding elements that are specific to coproduction.

Suggested Citation

  • Ina Radtke & Noortje Hoevens & Taco Brandsen & Marlies Honingh, 2023. "Assessing the Quality of Digital Coproduction: An Interdisciplinary Model," Administrative Sciences, MDPI, vol. 13(3), pages 1-9, February.
    • Handle: RePEc:gam:jadmsc:v:13:y:2023:i:3:p:69-:d:1081901
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    References listed on IDEAS

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    1. William Sabadie, 2003. "Conceptualisation et mesure de la qualité perçue d'un service public," Post-Print halshs-00467927, HAL.
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