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Building Trust and constructive conflict management in organizations

Author

Listed:
  • Patricia Elgoibar

    (LEM - Lille économie management - UMR 9221 - UA - Université d'Artois - UCL - Université catholique de Lille - Université de Lille - CNRS - Centre National de la Recherche Scientifique)

  • Martin Euwema
  • Lourdes Munduate

Abstract

The rapidly changing socioeconomic environment leads organizations to high speed adaptation. In these circumstances, management and workers face several challenges affecting both the trust between the parties and the promotion of constructive conflict management. Industrial relations conflicts and its resolution can take different forms. In this chapter we introduce examples which illustrate this diversity, the challenges in organizations, and give an overview of the chapters in this volume. Organizations, both in private and public sector, nowadays face major challenges and pressures for change. Changes with often high impact on employees and their working conditions. This puts the employment relations between management and workers to the test. The way how they manage the inevitable tensions and conflicts of interest related to change, is the central focus of this book, in particular the trust and repair of trust between management and employees, and their representatives. How conflicts in organizational industrial relations get shape and are resolved varies from highly destructive to constructive and innovative. In this chapter we start with several examples of this diversity, we explore some of the major challenges in organizations, and give an overview of the chapters in this volume.

Suggested Citation

  • Patricia Elgoibar & Martin Euwema & Lourdes Munduate, 2016. "Building Trust and constructive conflict management in organizations," Post-Print hal-01807127, HAL.
  • Handle: RePEc:hal:journl:hal-01807127
    DOI: 10.1007/978-3-319-31475-4_1
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    Cited by:

    1. Patricia Elgoibar & Elio Shijaku, 2022. "Bringing the Social Back into Sustainability: Why Integrative Negotiation Matters," Sustainability, MDPI, vol. 14(11), pages 1-12, May.
    2. Kolawole Iyiola & Husam Rjoub, 2020. "Using Conflict Management in Improving Owners and Contractors Relationship Quality in the Construction Industry: The Mediation Role of Trust," SAGE Open, , vol. 10(1), pages 21582440198, January.
    3. Erica Romero Pender & Patricia Elgoibar & Lourdes Munduate & Ana Belén García & Martin C Euwema, 2018. "Improving social dialogue: What employers expect from employee representatives," The Economic and Labour Relations Review, , vol. 29(2), pages 169-189, June.
    4. Durotimi Amos Dada & Dare Joseph Enimola & Ayuba Sule, 2022. "Constructive Conflicts And Organizational-Learning In Small And Medium Firms In Kogi State," Business Excellence and Management, Faculty of Management, Academy of Economic Studies, Bucharest, Romania, vol. 12(3), pages 77-90, September.
    5. Małgorzata Dzimińska & Justyna Fijałkowska & Łukasz Sułkowski, 2018. "Trust-Based Quality Culture Conceptual Model for Higher Education Institutions," Sustainability, MDPI, vol. 10(8), pages 1-22, July.
    6. Charlotte K. Marx & Mareike Reimann & Martin Diewald, 2021. "Do Work–Life Measures Really Matter? The Impact of Flexible Working Hours and Home-Based Teleworking in Preventing Voluntary Employee Exits," Social Sciences, MDPI, vol. 10(1), pages 1-22, January.

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