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Decision Support for SME Owners-Managers: A Performance Evaluation Benchmarking Tool

Author

Listed:
  • Sylvain Delisle

    (UQTR - Université du Québec à Trois-Rivières)

  • Josée St-Pierre

    (INRPME - Institut de recherche sur les PME - UQTR - Université du Québec à Trois-Rivières, UQTR - Université du Québec à Trois-Rivières)

Abstract

We present the PDG system, a decision support tool meant to evaluate SMEs from an external perspective in order to produce a diagnosis of their performance and potential, complemented with relevant recommendations on which owners-managers can base their decisions such as hiring new personnel or reinvesting in the company, for instance. We relate the PDG system to decision support systems and expert systems, and provide evidence showing how and why the PDG system exploits benchmarking in an original and valuable way for SMEs. Our research results show that benchmarking allows SMEs to improve their operational performance thus confirming the usefulness of benchmarking as a decision support tool, especially since traditional performance models for large enterprises do not apply well to SMEs. These results also confirm the value of the recommendations included in the PDG report concerning short-term actions to be undertaken to modify management practices.

Suggested Citation

  • Sylvain Delisle & Josée St-Pierre, 2004. "Decision Support for SME Owners-Managers: A Performance Evaluation Benchmarking Tool," Post-Print hal-01704921, HAL.
    • Handle: RePEc:hal:journl:hal-01704921
    Note: View the original document on HAL open archive server: https://hal.science/hal-01704921
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    References listed on IDEAS

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    1. Price, D. H. R. & Beach, R. & Muhlemann, A. P. & Sharp, J. A. & Paterson, A., 1998. "A system to support the enhancement of strategic flexibility in manufacturing enterprises," European Journal of Operational Research, Elsevier, vol. 109(2), pages 362-376, September.
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    4. Sylvain Delisle & Josée St-Pierre, 2003. "Two Expert Diagnosis Systems for SMEs: From Database- only Technologies to the Unavoidable Addition of AI Techniques," Post-Print hal-01704979, HAL.
    5. Muhlemann, A. & Price, D. & Afferson, M. & Sharp, J., 1995. "A computer based approach for enhancing manufacturing decision making in smaller manufacturing enterprises: A longitudinal study," Omega, Elsevier, vol. 23(1), pages 97-107, February.
    Full references (including those not matched with items on IDEAS)

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