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From knowledge sharing to collaborative decision making

Author

Listed:
  • Pierre-Emmanuel Arduin

    (DRM - Dauphine Recherches en Management - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Michel Grundstein

    (LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

  • Camille Rosenthal-Sabroux

    (LAMSADE - Laboratoire d'analyse et modélisation de systèmes pour l'aide à la décision - Université Paris Dauphine-PSL - PSL - Université Paris Sciences et Lettres - CNRS - Centre National de la Recherche Scientifique)

Abstract

This paper introduces an approach developed at AXA, a main French insurance company, in order to retain the knowledge acquired by outsourcing teams. This approach is based on the assumption that sharing and disseminating knowledge are two key factors for actually getting knowledge retention. It has been used, tested and improved within AXA France's industrial environment. By presenting the problem raised by knowledge retention within organisations and the different ways envisaged to improve it, we propose a discussion about their efficiency, and describe our approach in order to retain knowledge in a specific case. This approach, based on our approach of knowledge management, has implied collaborative decision making, which will be highlighted in this paper. Bridging knowledge management and collaborative decision making has been a means to reinforce the ability of the stakeholders to actually retain knowledge and to easily elaborate a consensus, the starting point of an efficient collaborative decision making.

Suggested Citation

  • Pierre-Emmanuel Arduin & Michel Grundstein & Camille Rosenthal-Sabroux, 2013. "From knowledge sharing to collaborative decision making," Post-Print hal-01507103, HAL.
    • Handle: RePEc:hal:journl:hal-01507103
    DOI: 10.1504/IJIDS.2013.055927
    Note: View the original document on HAL open archive server: https://hal.science/hal-01507103
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    References listed on IDEAS

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    1. repec:dau:papers:123456789/4138 is not listed on IDEAS
    2. repec:dau:papers:123456789/4132 is not listed on IDEAS
    3. Grundstein, Michel & Rosenthal-Sabroux, Camille & Pachulski, Alexandre, 2003. "Reinforcing decision aid by capitalizing on company's knowledge: Future prospects," European Journal of Operational Research, Elsevier, vol. 145(2), pages 256-272, March.
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    Cited by:

    1. Dragos Vieru & Pierre-Emmanuel Arduin, 2016. "Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices," Post-Print hal-01458031, HAL.
    2. Pierre-Emmanuel Arduin & Elsa Negre & Camille Rosenthal-Sabroux, 2013. "Towards a new tacit knowledge-based approach for decision process," Post-Print hal-01347323, HAL.
    3. Thierno Tounkara & Pierre-Emmanuel Arduin, 2014. "Aligning knowledge sharing strategy with organizational and cultural contexts : an information system perspective," Grenoble Ecole de Management (Post-Print) hal-01061014, HAL.
    4. Dragos Vieru & Pierre-Emmanuel Arduin, 2016. "Sharing Knowledge in a Shared Services Center Context: An Explanatory Case Study of the Dialectics of Formal and Informal Practices," Post-Print hal-01292702, HAL.
    5. Xusen Cheng & Xiangbin Yan & Deepinder S. Bajwa, 2017. "Exploring the emerging research topics on information technology-enabled collaboration for development," Information Technology for Development, Taylor & Francis Journals, vol. 23(3), pages 403-414, July.

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