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A Typology of Innovations of Service in the Hospitality Industry
[Typologie des innovations de service dans l’hôtellerie]

Author

Listed:
  • Jordane Steiner

    (ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse)

  • Yves Cinotti

    (ISTHIA - Institut supérieur du tourisme, de l'hôtellerie et de l'alimentation (Toulouse) - UT2J - Université Toulouse - Jean Jaurès - UT - Université de Toulouse)

Abstract

Innovation also relates to the hospitality industry which could seem a traditional sector. For hotels, innovating is a way to differentiate themselves in the market. This paper aims to establish a classification of innovations in the hospitality industry. On the basis of the analysis of 100 innovations, a new typology of service with five classes is proposed for the hospitality industry.

Suggested Citation

  • Jordane Steiner & Yves Cinotti, 2014. "A Typology of Innovations of Service in the Hospitality Industry [Typologie des innovations de service dans l’hôtellerie]," Post-Print hal-01286091, HAL.
    • Handle: RePEc:hal:journl:hal-01286091
    Note: View the original document on HAL open archive server: https://univ-tlse2.hal.science/hal-01286091
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    References listed on IDEAS

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    Keywords

    hospitality industry; typology; Innovation; Services; Typologie; hôtellerie;
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