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Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers

Author

Listed:
  • Hélène Bouscasse

    (Laboratoire GSP - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg)

  • François Destandau

    (Laboratoire GSP - ENGEES - École Nationale du Génie de l'Eau et de l'Environnement de Strasbourg)

  • Serge S. Garcia

    (LEF - Laboratoire d'Economie Forestière - INRA - Institut National de la Recherche Agronomique - AgroParisTech)

Abstract

Issues on service quality are crucial for water utility management and regulation. Omitting these aspects can lead to possible bias in estimating the efficiency of services. We integrate in a Translog cost function variables proxying this multi-dimensionality. Empirical results show that taking into account the level of quality of the delivered services has a significant impact on the measure of the efficiency computed from a stochastic frontier. Moreover we highlight that efficiency depends on ownership (public vs. private) and level of quality.

Suggested Citation

  • Hélène Bouscasse & François Destandau & Serge S. Garcia, 2008. "Analyse économétrique des coûts des services d'eau potable et qualité des prestations offertes aux usagers," Post-Print hal-01072418, HAL.
    • Handle: RePEc:hal:journl:hal-01072418
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    16. repec:adr:anecst:y:2008:i:90:p:02 is not listed on IDEAS
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    Cited by:

    1. François Destandau & Serge Garcia, 2014. "Service quality, scale economies and ownership: an econometric analysis of water supply costs," Journal of Regulatory Economics, Springer, vol. 46(2), pages 152-182, October.
    2. Noubissi Domguia, 2017. "Taking into account of the quality of the services un the public drinking water services [Prise En Compte De La Qualite Des Prestations Dans Les Services Publics D'Eau Services]," Working Papers hal-01504396, HAL.

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    More about this item

    Keywords

    QUALITE DE SERVICE; FRONTIERE STOCHASTIQUE; SERVICE QUALITY; COST; STOCHASTIC FRONTIER; EFFICIENCY; WATER SUPPLY;
    All these keywords.

    JEL classification:

    • C29 - Mathematical and Quantitative Methods - - Single Equation Models; Single Variables - - - Other
    • C39 - Mathematical and Quantitative Methods - - Multiple or Simultaneous Equation Models; Multiple Variables - - - Other
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance
    • L33 - Industrial Organization - - Nonprofit Organizations and Public Enterprise - - - Comparison of Public and Private Enterprise and Nonprofit Institutions; Privatization; Contracting Out
    • L9 - Industrial Organization - - Industry Studies: Transportation and Utilities

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