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Business Excellence Model for the Business Performance of Small and Medium Enterprises in Malaysia

Author

Listed:
  • Shahrunnizan bin Moin

    (Faculty of Business & Management, 40450, Shah Alam, Malaysia Author-2-Name: Saridan bin Abu Bakar Author-2-Workplace-Name: Assoc. Prof, Arshad Ayub Graduate Business School (AAGBS), UiTM, 40450, Shah Alam, Malaysia Author-3-Name: Muhammad Faizal bin Samat Author-3-Workplace-Name: Dr, Faculty of Business & Management, 40450, Shah Alam, Malaysia Author-4-Name: Author-4-Workplace-Name: Author-5-Name: Author-5-Workplace-Name: Author-6-Name: Author-6-Workplace-Name: Author-7-Name: Author-7-Workplace-Name: Author-8-Name: Author-8-Workplace-Name:)

Abstract

"Objective - Small and Medium Enterprises (S.M.E.s), including Malaysia, have been recognized as a critical economic development engine globally. S.M.E.s' economic contribution includes their share of total establishments, employment, Gross Domestic Product (G.D.P.), and total export. Methodology/Technique - S.M.E.s comprise 97.4 percent of business establishments, provide 59 percent of total employment, and are the major contributor to economic growth. Although S.M.E.s play a pivotal role in economic development due to their significant proportion, their business performance remains a topic of debate. The S.M.E.s' business performance has shown slow growth while recording low productivity compared to large firms. This paper aims to develop a comprehensive Business Excellent Model (B.E.M.) that is exclusively and mutually for the business performance of S.M.E.s by investigating each criterion of the Business Excellent Model. Finding - The B.E.M. was developed by reviewing the literature on the issue from local and global contexts. Previous studies have shown that S.M.E.s require a suitable B.E.M. to catalyze their business performance. The S.M.E.s need to have seven criteria which comprise (a) leadership, (b) strategy, (c) information, (d) customer, (e) workforce, (f) process, and (g) results that are exclusively and mutually for S.M.E.s' business performance. Novelty - Finally, the literature's conclusion helps evaluate the critical issues of slow-growing and unproductive S.M.E.s in Malaysia. Furthermore, understanding every criterion of the B.E.M. would also ascertain which measures should be included in the B.E.M. for S.M.E.s. Type of Paper - Review"

Suggested Citation

  • Shahrunnizan bin Moin, 2023. "Business Excellence Model for the Business Performance of Small and Medium Enterprises in Malaysia ," GATR Journals gjbssr633, Global Academy of Training and Research (GATR) Enterprise.
    • Handle: RePEc:gtr:gatrjs:gjbssr633
    DOI: https://doi.org/10.35609/gjbssr.2023.11.1(3)
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    References listed on IDEAS

    as
    1. Miriam Jankalová & Radoslav Jankal, 2020. "How to Characterize Business Excellence and Determine the Relation between Business Excellence and Sustainability," Sustainability, MDPI, vol. 12(15), pages 1-25, July.
    2. Flevy Lasrado & Vijay Pereira, 2018. "Achieving Sustainable Business Excellence," Springer Books, Springer, number 978-3-319-73314-2, February.
    3. Rishi Domun, 2016. "Path towards Business Excellence the Mauritian Experience," International Journal of Business and Management, Canadian Center of Science and Education, vol. 11(12), pages 148-148, November.
    4. Susana Pasamar & Mirta Diaz-Fernandez & Ma Dolores de la Rosa-Navarro, 2019. "Human capital: the link between leadership and organizational learning," European Journal of Management and Business Economics, Emerald Group Publishing Limited, vol. 28(1), pages 25-51, February.
    5. Endi Rekarti & Caturida Meiwanto Doktoralina, 2017. "Improving Business Performance: A Proposed Model for SMEs," European Research Studies Journal, European Research Studies Journal, vol. 0(3A), pages 613-623.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Small and Medium Enterprises; Business Performance; Excellent Business Model; Resource-Based View Theory; Productivity Gap.;
    All these keywords.

    JEL classification:

    • M10 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - General
    • M11 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Production Management

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