IDEAS home Printed from https://ideas.repec.org/p/ess/wpaper/id12223.html
   My bibliography  Save this paper

Electronic filing System, Bureaucratic Efficiency and Public Service Delivery: Evidence from Bangladesh

Author

Listed:
  • Wahid Abdallah

Abstract

A look into the effect of an e-Governance initiative in Bangladesh is on efficiency in the public sector. The electronic Filing (e-Filing) system was introduced to all the Deputy Commissioners' (DC) Offices in 2013. The e-filing system is an electronic file management system where a file in a soft form (or if it is received in hard form, it is transformed to a soft version) is processed and disposed of electronically. The major advantage of the system is that it provides a dashboard which allows the administrator (or whoever as access to) to track every file in the system. Since the head of the office, the DC and the Cabinet Division (the agency comprising of all the ministers and headed by the Prime Minister who also monitors the workings of the whole government including the DC office) has access to the dashboard, the increased monitoring can be expected to improve bureaucratic efficiency and public service delivery. [S-31308-BGD-1]

Suggested Citation

  • Wahid Abdallah, 2017. "Electronic filing System, Bureaucratic Efficiency and Public Service Delivery: Evidence from Bangladesh," Working Papers id:12223, eSocialSciences.
    • Handle: RePEc:ess:wpaper:id:12223
    Note: Institutional Papers
    as

    Download full text from publisher

    File URL: http://www.esocialsciences.org/Download/repecDownload.aspx?fname=A20171115125921_20.pdf&fcategory=Articles&AId=12223&fref=repec
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Sean Lewis-Faupel & Yusuf Neggers & Benjamin A. Olken & Rohini Pande, 2016. "Can Electronic Procurement Improve Infrastructure Provision? Evidence from Public Works in India and Indonesia," American Economic Journal: Economic Policy, American Economic Association, vol. 8(3), pages 258-283, August.
    2. Ben Lockwood & Francesco Porcelli, 2013. "Incentive Schemes for Local Government," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 11(1), pages 55-63, 04.
    3. Rafael Di Tella & Ernesto Schargrodsky, 2013. "Criminal Recidivism after Prison and Electronic Monitoring," Journal of Political Economy, University of Chicago Press, vol. 121(1), pages 28-73.
    4. Jinhyung Lee & Jeffrey S. McCullough & Robert J. Town, 2013. "The impact of health information technology on hospital productivity," RAND Journal of Economics, RAND Corporation, vol. 44(3), pages 545-568, September.
    5. Ben Lockwood & Francesco Porcelli, 2013. "Incentive Schemes for Local Government: Theory and Evidence from Comprehensive Performance Assessment in England," American Economic Journal: Economic Policy, American Economic Association, vol. 5(3), pages 254-286, August.
    6. Federico Revelli, 2010. "Spend more, get more? An inquiry into English local government performance," Oxford Economic Papers, Oxford University Press, vol. 62(1), pages 185-207, January.
    7. Marieke Huysentruyt & Eva Lefevere, 2010. "Child Benefit Support and Method of Payment: Evidence from a Randomized Experiment in Belgium," American Economic Journal: Economic Policy, American Economic Association, vol. 2(2), pages 163-184, May.
    8. Amalia R. Miller & Catherine E. Tucker, 2011. "Can Health Care Information Technology Save Babies?," Journal of Political Economy, University of Chicago Press, vol. 119(2), pages 289-324.
    9. repec:ces:ifodic:v:11:y:2013:i:1:p:19078519 is not listed on IDEAS
    10. Marieke Huysentruyt & Eva Lefevere, 2010. "Child Benefit Support and Method of Payment: Evidence from a Randomized Experiment in Belgium," NBER Chapters, in: Income Taxation, Trans-Atlantic Public Economics Seminar (TAPES), pages 163-184, National Bureau of Economic Research, Inc.
    11. Ben Lockwood & Francesco Porcelli, 2013. "Incentive Schemes for Local Government," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 11(01), pages 55-63, April.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Guglielmo Barone & Guido de Blasio & Alessio D'Ignazio & Andrea Salvati, 2017. "Incentives to local public service provision: an evaluation of Italy�s Obiettivi di Servizio," Questioni di Economia e Finanza (Occasional Papers) 388, Bank of Italy, Economic Research and International Relations Area.
    2. Alessandro Gavazza & Mattia Nardotto & Tommaso Valletti, 2019. "Internet and Politics: Evidence from U.K. Local Elections and Local Government Policies," The Review of Economic Studies, Review of Economic Studies Ltd, vol. 86(5), pages 2092-2135.
    3. repec:ces:ifodic:v:11:y:2013:i:1:p:19078519 is not listed on IDEAS
    4. Gerdes, Christer, 2015. "Does Performance Information Affect Job Seekers in Selecting Private Providers in Voucher-Based ALMP Programs?," IZA Discussion Papers 8992, Institute of Labor Economics (IZA).
    5. Lockwood, Ben & Porcelli, Francesco & Redoano, Michela & Schiavone, Antonio, 2022. "Does Data Disclosure Improve Local Government Performance? Evidence from Italian Municipalities," QAPEC Discussion Papers 17, Quantitative and Analytical Political Economy Research Centre.
    6. Chen, Yvonne Jie & Li, Pei & Lu, Yi, 2018. "Career concerns and multitasking local bureaucrats: Evidence of a target-based performance evaluation system in China," Journal of Development Economics, Elsevier, vol. 133(C), pages 84-101.
    7. Scott Duke Kominers & Alexander Teytelboym & Vincent P Crawford, 2017. "An invitation to market design," Oxford Review of Economic Policy, Oxford University Press and Oxford Review of Economic Policy Limited, vol. 33(4), pages 541-571.
    8. Gautam Gowrisankaran & Keith A. Joiner & Jianjing Lin, 2016. "How do Hospitals Respond to Payment Incentives?," NBER Working Papers 22873, National Bureau of Economic Research, Inc.
    9. Ari Bronsoler & John Van Reenen & Joseph Doyle, 2022. "The Impact of Health Information and Communication Technology on Clinical Quality, Productivity, and Workers," Annual Review of Economics, Annual Reviews, vol. 14(1), pages 23-46, August.
    10. David Dranove & Chris Forman & Avi Goldfarb & Shane Greenstein, 2014. "The Trillion Dollar Conundrum: Complementarities and Health Information Technology," American Economic Journal: Economic Policy, American Economic Association, vol. 6(4), pages 239-270, November.
    11. Stephan, Gesine & van den Berg, Gerard & Homrighausen, Pia, 2016. "Randomizing information on a targeted wage support program for older workers: A field experiment," VfS Annual Conference 2016 (Augsburg): Demographic Change 145487, Verein für Socialpolitik / German Economic Association.
    12. Dranove, David & Garthwaite, Craig & Li, Bingyang & Ody, Christopher, 2015. "Investment subsidies and the adoption of electronic medical records in hospitals," Journal of Health Economics, Elsevier, vol. 44(C), pages 309-319.
    13. Böckerman, Petri & Kortelainen, Mika & Laine, Liisa & Nurminen, Mikko & Saxell, Tanja, 2019. "Digital Waste? Unintended Consequences of Health Information Technology," IZA Discussion Papers 12275, Institute of Labor Economics (IZA).
    14. Ari Bronsoler & Joseph J. Doyle Jr. & John Van Reenen, 2021. "The Impact of Healthcare IT on Clinical Quality, Productivity and Workers," NBER Working Papers 29218, National Bureau of Economic Research, Inc.
    15. Jeffrey S. McCullough & Stephen T. Parente & Robert Town, 2013. "Health Information Technology and Patient Outcomes: The Role of Organizational and Informational Complementarities," NBER Working Papers 18684, National Bureau of Economic Research, Inc.
    16. Susan F. Lu & Huaxia Rui & Abraham Seidmann, 2018. "Does Technology Substitute for Nurses? Staffing Decisions in Nursing Homes," Management Science, INFORMS, vol. 64(4), pages 1842-1859, April.
    17. Ben Lockwood & Francesco Porcelli, 2013. "Incentive Schemes for Local Government," ifo DICE Report, ifo Institute - Leibniz Institute for Economic Research at the University of Munich, vol. 11(1), pages 55-63, 04.
    18. Gersbach Hans, 2012. "Contractual Democracy," Review of Law & Economics, De Gruyter, vol. 8(3), pages 823-851, December.
    19. Raf Van Gastel & Tim Goedemé & Julie Janssens & Eva Lefevere & Rik Lemkens, 2017. "A Reminder to Pay Less for Healthcare: take-up of Increased Reimbursement in a large-scale randomized field experiment," Working Papers 1712, Herman Deleeck Centre for Social Policy, University of Antwerp.
    20. Homrighausen, Pia & Lang, Julia, 2019. "Do informational nudges alter firms' hiring behavior of older workers?," IAB-Discussion Paper 201923, Institut für Arbeitsmarkt- und Berufsforschung (IAB), Nürnberg [Institute for Employment Research, Nuremberg, Germany].
    21. Homrighausen, Pia & Lang, Julia, 2019. "Do informational nudges alter firms’ hiring behavior of older workers?," VfS Annual Conference 2019 (Leipzig): 30 Years after the Fall of the Berlin Wall - Democracy and Market Economy 203481, Verein für Socialpolitik / German Economic Association.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:ess:wpaper:id:12223. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Padma Prakash (email available below). General contact details of provider: http://www.esocialsciences.org .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.