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Banks' operational resilience during pandemics

Author

Listed:
  • Cristina Demma

    (Bank of Italy)

  • Giovanni Ferri

    (Lumsa)

  • Andrea Orame

    (Bank of Italy)

  • Valerio Pesic

    (Universita' La Sapienza)

  • Valerio Vacca

    (Bank of Italy)

Abstract

Using the unanticipated and exogenous Covid-19 shock as a unique laboratory, we address the topic of business continuity at banks, where limitations to social mobility hindered the provision of branch-executed services. Namely, we conjecture that business resilience was higher if a bank had previously invested heavily in IT to increase its degree of digitalization, shifting more customers from branch- to online-executed services. In particular, we speculate that such investments should unfold greater readiness in migrating retail customers towards online payments during the pandemic, confirming that IT investments contribute to operational resilience. Exploiting thinly disaggregated supervisory data, our empirical analyses provide robust support to our hypothesis. Hence, digitalization seems to breed resilience at banks against unforeseen natural events; this corroborates the usefulness of technological investments also as an insurance against unpredictable risks and indirectly confirms the complementarity of the twin Green-Digital transition.

Suggested Citation

  • Cristina Demma & Giovanni Ferri & Andrea Orame & Valerio Pesic & Valerio Vacca, 2024. "Banks' operational resilience during pandemics," Questioni di Economia e Finanza (Occasional Papers) 833, Bank of Italy, Economic Research and International Relations Area.
    • Handle: RePEc:bdi:opques:qef_833_24
    as

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    File URL: https://www.bancaditalia.it/pubblicazioni/qef/2024-0833/QEF_833_24.pdf
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    References listed on IDEAS

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    More about this item

    Keywords

    innovation; Fintech; banks; bank credit transfers; payment habits; Covid-19 pandemic;
    All these keywords.

    JEL classification:

    • E41 - Macroeconomics and Monetary Economics - - Money and Interest Rates - - - Demand for Money
    • E42 - Macroeconomics and Monetary Economics - - Money and Interest Rates - - - Monetary Sytsems; Standards; Regimes; Government and the Monetary System
    • D12 - Microeconomics - - Household Behavior - - - Consumer Economics: Empirical Analysis
    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages

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