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Scenes from a marriage: bancassurance and litigation with clients in the Italian market

Author

Listed:
  • Marta Auricchio

    (Bank of Italy)

  • Alessandro Bracale

    (Bank of Italy)

  • Sara Imposimato

    (Bank of Italy)

  • Francesco Privitera

    (Bank of Italy)

Abstract

Bancassurance can be generally defined as the joint effort of banks and insurers to provide insurance products and services to the banks’ customer base. Exploiting a brand new dataset, this paper aims at shedding light on whether a link exists between the level of bancassurance integration and the degree of litigation with clients on bancassurance products linked to loans. To address possible causality issues we exploit both the panel structure of the dataset and an instrumental variable approach. Results suggest that the intensity of bancassurance relationship does not affect the level of customer litigation and viceversa.

Suggested Citation

  • Marta Auricchio & Alessandro Bracale & Sara Imposimato & Francesco Privitera, 2023. "Scenes from a marriage: bancassurance and litigation with clients in the Italian market," Questioni di Economia e Finanza (Occasional Papers) 798, Bank of Italy, Economic Research and International Relations Area.
    • Handle: RePEc:bdi:opques:qef_798_23
    as

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    File URL: https://www.bancaditalia.it/pubblicazioni/qef/2023-0798/QEF_798_23.pdf
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    References listed on IDEAS

    as
    1. Franco Fiordelisi & Ornella Ricci, 2011. "Bancassurance efficiency gains: evidence from the Italian banking and insurance industries," The European Journal of Finance, Taylor & Francis Journals, vol. 17(9-10), pages 789-810, November.
    2. Miguel Angel Latorre Guillem, 2020. "The Customer Orientation Service of Spanish Brokers in the Insurance Industry: The Advisory Service of the Insurance Distribution Channel Bancassurance," Sustainability, MDPI, vol. 12(7), pages 1-22, April.
    3. Korhonen, Pekka & Voutilainen, Raimo, 2006. "Finding the most preferred alliance structure between banks and insurance companies," European Journal of Operational Research, Elsevier, vol. 175(2), pages 1285-1299, December.
    Full references (including those not matched with items on IDEAS)

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    More about this item

    Keywords

    Bancassurance; service quality; customer complaints; Italian market;
    All these keywords.

    JEL classification:

    • G21 - Financial Economics - - Financial Institutions and Services - - - Banks; Other Depository Institutions; Micro Finance Institutions; Mortgages
    • G22 - Financial Economics - - Financial Institutions and Services - - - Insurance; Insurance Companies; Actuarial Studies

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