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Social capital and resilience make an employee cooperate for coronavirus measures and lower his/her turnover intention

Author

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  • Keisuke Kokubun
  • Yoshiaki Ino
  • Kazuyoshi Ishimura

Abstract

An important theme is how to maximize the cooperation of employees when dealing with crisis measures taken by the company. Therefore, to find out what kind of employees have cooperated with the company's measures in the current corona (COVID-19) crisis, and what effect the cooperation has had to these employees/companies to get hints for preparing for the next crisis, the pass analysis was carried out using awareness data obtained from a questionnaire survey conducted on 2,973 employees of Japanese companies in China. The results showed that employees with higher social capital and resilience were more supportive of the company's measures against corona and that employees who were more supportive of corona measures were less likely to leave their jobs. However, regarding fatigue and anxiety about the corona felt by employees, it was shown that it not only works to support cooperation in corona countermeasures but also enhances the turnover intention. This means that just by raising the anxiety of employees, even if a company achieves the short-term goal of having them cooperate with the company's countermeasures against corona, it may not reach the longer-term goal by making them increase their intention to leave. It is important for employees to be aware of the crisis and to fear it properly. But more than that, it should be possible for the company to help employees stay resilient, build good relationships with them, and increase their social capital to make them support crisis measurement of the company most effectively while keeping their turnover intention low.

Suggested Citation

  • Keisuke Kokubun & Yoshiaki Ino & Kazuyoshi Ishimura, 2020. "Social capital and resilience make an employee cooperate for coronavirus measures and lower his/her turnover intention," Papers 2007.07963, arXiv.org, revised Jul 2020.
    • Handle: RePEc:arx:papers:2007.07963
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    References listed on IDEAS

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    1. Elena SERFILIPPI & Gayatri RAMNATH, 2018. "Resilience Measurement And Conceptual Frameworks: A Review Of The Literature," Annals of Public and Cooperative Economics, Wiley Blackwell, vol. 89(4), pages 645-664, December.
    2. Sea-Jin Chang & Arjen van Witteloostuijn & Lorraine Eden, 2010. "From the Editors: Common method variance in international business research," Journal of International Business Studies, Palgrave Macmillan;Academy of International Business, vol. 41(2), pages 178-184, February.
    3. Miller, Douglas L. & Scheffler, Richard & Lam, Suong & Rosenberg, Rhonda & Rupp, Agnes, 2006. "Social capital and health in Indonesia," World Development, Elsevier, vol. 34(6), pages 1084-1098, June.
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    Cited by:

    1. Keisuke Kokubun, 2020. "Aggression in the workplace makes social distance difficult," Papers 2008.04131, arXiv.org, revised Aug 2020.
    2. Keisuke Kokubun, 2020. "Social capital may mediate the relationship between social distance and COVID-19 prevalence," Papers 2007.09939, arXiv.org, revised Jul 2020.

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