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Service Innovation

In: Managing Industrial Services

Author

Listed:
  • Christoph K. W. Blum

    (University of St.Gallen)

Abstract

Service innovation gains traction as manufacturers’ competitive success relies increasingly on a robust service business. A significant number of services, however, shipwreck in the market. The missing market fit is mainly due to manufacturers’ insufficient service innovation capabilities. To build services, most manufacturers focus on applying their profound product innovation expertise to the field of service innovation. Instead, companies should create new organizational capabilities, e.g., a dedicated service innovation process and aligned role profiles, to master service innovation. The remainder of this chapter elaborates on approaches to excel through service innovation in industrial environments.

Suggested Citation

  • Christoph K. W. Blum, 2021. "Service Innovation," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 67-82, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_6
    DOI: 10.1007/978-3-030-72728-4_6
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    Cited by:

    1. Luis Rubalcaba & Kirsty Strokosch & Anne Vorre Hansen & Maria Røhnebæk & Christine Liefooghe, 2022. "Insights on Value Co-Creation, Living Labs and Innovation in the Public Sector," Administrative Sciences, MDPI, vol. 12(1), pages 1-6, March.
    2. Cabot, Clément & Villavicencio, Manuel, 2024. "The demand-side flexibility in liberalised power market: A review of current market design and objectives," Renewable and Sustainable Energy Reviews, Elsevier, vol. 201(C).
    3. Rath, Srushti & Liu, Bingqing & Yoon, Gyugeun & Chow, Joseph Y.J., 2023. "Microtransit deployment portfolio management using simulation-based scenario data upscaling," Transportation Research Part A: Policy and Practice, Elsevier, vol. 169(C).

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