Managing Industrial Services
Editor
- Thomas Friedli(University of St.Gallen)Philipp Osterrieder(University of St.Gallen)Moritz Classen(University of St.Gallen)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), 2021. "Managing Industrial Services," Management for Professionals, Springer, edition 1, number 978-3-030-72728-4, December.
Handle: RePEc:spr:mgmtpr:978-3-030-72728-4
DOI: 10.1007/978-3-030-72728-4
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Book Chapters
The following chapters of this book are listed in IDEAS- Thomas Friedli & Philipp Osterrieder, 2021. "Introduction to Managing Industrial Services," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 3-5, Springer.
- Philipp Osterrieder, 2021. "Servitization of Manufacturing Companies," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 7-13, Springer.
- Thomas Friedli & Philipp Osterrieder & Christoph Tienken, 2021. "Fundamentals of Industrial Service Management," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 15-29, Springer.
- Philipp Osterrieder & Thomas Friedli, 2021. "Service Strategy," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 31-52, Springer.
- Philipp Osterrieder, 2021. "Organizational Structure," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 53-66, Springer.
- Christoph K. W. Blum, 2021. "Service Innovation," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 67-82, Springer.
- Moritz Classen, 2021. "Service Sales," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 83-98, Springer.
- Jonathan Rösler & Philipp Osterrieder & Thomas Friedli, 2021. "Service Operations," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 99-114, Springer.
- Philipp Osterrieder, 2021. "Customer Relationship Management and the Value Network," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 115-133, Springer.
- Philipp Osterrieder & Thomas Friedli, 2021. "Outlook and Summary of Managing Industrial Services," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 135-141, Springer.
- Thomas Friedli & Philipp Osterrieder, 2021. "Editorial to Managing Industrial Services: Insights from Practice," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 145-146, Springer.
- Tom Oelsner, 2021. "Industrial Smart Services Facilitated by the Heidelberg Cloud," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 147-158, Springer.
- Jost J. Bendel & Matthias Schiller, 2021. "Adaptive Service: Digital Service Platform and the Service Crowd Community," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 159-172, Springer.
- Giulio Tosato, 2021. "Enabling the Dealer Network to Deliver Smart Services," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 173-183, Springer.
- Philipp Schmid, 2021. "SKF: Rotating Equipment Performance, a Shift in Perspective—From Transactions to Outcomes," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 185-193, Springer.
- Rubén André Lorenzo, 2021. "Value Co-creation as Key to Customer Satisfaction in Digital Services Sales," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 195-201, Springer.
- Florian Wagner, 2021. "Applications of a Digital Twin for the Use of Compressed Air Stations: Concepts and Methods for Model-Based Automatic Planning, Design, Control, and Analysis of Compressed Air Stations," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 203-214, Springer.
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