Services Management und Künstliche Intelligenz
Editor
- Kai Altenfelder(AFSMI e.V.)Sonja Kieffer-Radwan(AFSMI e.V.)Dieter Schönfeld(AFSMI e.V.)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), 2025. "Services Management und Künstliche Intelligenz," Springer Books, Springer, number 978-3-658-46665-7, September.
Handle: RePEc:spr:sprbok:978-3-658-46665-7
DOI: 10.1007/978-3-658-46665-7
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Book Chapters
The following chapters of this book are listed in IDEAS- Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld, 2025. "Einleitung: Wie die Algorithmen Einzug in das Services Management gehalten haben," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 1, pages 1-16, Springer.
- Dieter Schönfeld, 2025. "Anwendungsbeispiele für KI im industriellen Service," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 2, pages 19-38, Springer.
- Roman Senger, 2025. "Chatbots im Kundenservice: Selfservice-Lösungen," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 3, pages 39-54, Springer.
- Letícia Baumann, 2025. "Generative KI Chatbots: die Zukunft der Kundenbetreuung," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 4, pages 55-68, Springer.
- René Zeymer, 2025. "Wandel der Serviceorganisation," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 5, pages 69-82, Springer.
- Sonja Kieffer-Radwan, 2025. "Kundenzufriedenheit durch KI-basierte Service entlang der Customer Journey," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 6, pages 85-101, Springer.
- Timo Fulde, 2025. "Strategische Fragestellungen," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 7, pages 105-109, Springer.
- Timo Fulde, 2025. "KI-Readiness-Check," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 8, pages 111-117, Springer.
- Kai Altenfelder, 2025. "Ersetzt die KI das Wissensmanagement im Service?," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 9, pages 121-148, Springer.
- Maximilian Geus, 2025. "Menschenorientiertes Change Management als Erfolgsfaktor," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 10, pages 151-169, Springer.
- Tim Zülch, 2025. "Kundenorientierte Implementierung von KI im Kontext von Predictive Maintenance," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 11, pages 171-182, Springer.
- Martin Pscheidl, 2025. "KI zur Unterstützung von Enterprise Services Management," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 12, pages 183-204, Springer.
- Simon Barjasic, 2025. "Praxisorientierter Leitfaden zur Implementierung," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 13, pages 205-220, Springer.
- Daryoush Daniel Vaziri, 2025. "Unternehmensperspektiven für den Einsatz von KI im deutschen Mittelstand," Springer Books, in: Kai Altenfelder & Sonja Kieffer-Radwan & Dieter Schönfeld (ed.), Services Management und Künstliche Intelligenz, chapter 14, pages 223-232, Springer.
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