Service Chain Management
Editor
- Christos Voudouris(British Telecom)David Lesaint(British Telecom)Gilbert Owusu(British Telecom)
Author
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Raphael Dorne, 2008. "Service Chain Management," Springer Books, Springer, number 978-3-540-75504-3 edited by Christos Voudouris & David Lesaint & Gilbert Owusu, December.
Handle: RePEc:spr:sprbok:978-3-540-75504-3
DOI: 10.1007/978-3-540-75504-3
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Citations
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Cited by:
- Jonas Ingels & Broos Maenhout, 2017. "Employee substitutability as a tool to improve the robustness in personnel scheduling," OR Spectrum: Quantitative Approaches in Management, Springer;Gesellschaft für Operations Research e.V., vol. 39(3), pages 623-658, July.
- Chia-Lee Yang & Benjamin J. C. Yuan & Chi-Yo Huang, 2015. "Key Determinant Derivations for Information Technology Disaster Recovery Site Selection by the Multi-Criterion Decision Making Method," Sustainability, MDPI, vol. 7(5), pages 1-40, May.
- Tran, Thi Huong & Kummer, Sebastian, 2015. "Service Supply Chain Risk Management: Distinctions from Manufacturing," Chapters from the Proceedings of the Hamburg International Conference of Logistics (HICL), in: Kersten, Wolfgang & Blecker, Thorsten & Ringle, Christian M. (ed.), Innovations and Strategies for Logistics and Supply Chains: Technologies, Business Models and Risk Management. Proceedings of the Hamburg Internationa, volume 20, pages 503-532, Hamburg University of Technology (TUHH), Institute of Business Logistics and General Management.
Book Chapters
The following chapters of this book are listed in IDEAS- Christos Voudouris, 2008. "Defining and Understanding Service Chain Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 1, pages 1-17, Springer.
- P.D. O’Brien, 2008. "Customer Service: Emerging Requirements and Trends," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 2, pages 19-29, Springer.
- Gilbert Owusu & G. Anim-Ansah & M. Kern, 2008. "Strategic Resource Planning," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 3, pages 35-49, Springer.
- J. Malpass & M. Shah, 2008. "Forecasting and Demand Planning," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 4, pages 51-64, Springer.
- M. Kern & Gilbert Owusu, 2008. "Tactical Resource Planning and Deployment," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 5, pages 65-77, Springer.
- A. Conway & T. Gilfedder & K. Poon, 2008. "Network Planning for Telecom and Utilities," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 6, pages 79-93, Springer.
- Y. Li, 2008. "Reservation Management and Resource CRM," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 7, pages 99-107, Springer.
- J. Meissner & A. Strauss, 2008. "Demand Pricing and Revenue Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 8, pages 109-123, Springer.
- Raphael Dorne, 2008. "Personnel Shift Scheduling and Rostering," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 9, pages 125-138, Springer.
- A. Liret & Raphael Dorne, 2008. "Work Allocation and Scheduling," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 10, pages 139-152, Springer.
- A. McCormick, 2008. "People and Attendance Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 11, pages 153-165, Springer.
- B Jennings & A. Finkelstein, 2008. "Flexible Workflows," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 12, pages 171-185, Springer.
- David Lesaint & G. Papamargaritis, 2008. "Personalised Communications," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 13, pages 187-203, Springer.
- D. Nauck & D. Ruta & M. Spott & B. Azvine, 2008. "Predictive Customer Analytics and Real-Time Business Intelligence," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 14, pages 205-214, Springer.
- P. Chhabra & S. Karamongikar, 2008. "The Agile Delivery of Service Chain Management Solutions," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 15, pages 215-224, Springer.
- M. Shah & P. Stubbings, 2008. "Collaborative Demand Forecasting in Service Chains," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 16, pages 229-237, Springer.
- F. Oliveira & R. Rana, 2008. "Business to Business Online Revenue Management," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 17, pages 239-250, Springer.
- B. Virginas, 2008. "Electronic Marketplaces and Resource Exchanges," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 18, pages 251-261, Springer.
- E.P.K. Tsang & B. Virginas & T. Gosling & W. Liu, 2008. "Multi-Agent Systems for Staff Empowerment," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 19, pages 263-272, Springer.
- P. Cleaver, 2008. "A Practical Guide to Benefit Realisation," Springer Books, in: Christos Voudouris & David Lesaint & Gilbert Owusu (ed.), Service Chain Management, chapter 20, pages 275-285, Springer.
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