The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service
Editor
- Mary E. Guy(University of Colorado Denver)Sharon H. Mastracci(University of Utah)Seung-Bum Yang(Konkuk University)
Abstract
No abstract is available for this item.Individual chapters are listed in the "Chapters" tab
Suggested Citation
- Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), 2019. "The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service," Springer Books, Springer, number 978-3-030-24823-9, June.
Handle: RePEc:spr:sprbok:978-3-030-24823-9
DOI: 10.1007/978-3-030-24823-9
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Book Chapters
The following chapters of this book are listed in IDEAS- Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang, 2019. "Introduction: Why Emotional Labor Matters in Public Service," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 1-21, Springer.
- Mary E. Guy, 2019. "Thinking Globally About the Public Service Work Experience," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 25-50, Springer.
- Sharon H. Mastracci & Ian Tyler Adams, 2019. "Trending Interconnectedness: The Value of Comparative Analysis," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 51-79, Springer.
- Seung-Bum Yang & Hyun Jung Lee, 2019. "Understanding Emotional Labor at the Individual Level," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 83-100, Springer.
- Xiaojun Lu, 2019. "Understanding Emotional Labor at the Organizational Level," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 101-117, Springer.
- Sharon H. Mastracci & Ian Tyler Adams, 2019. "Understanding Emotional Labor at the Cultural Level," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 119-148, Springer.
- Chih-Wei Hsieh, 2019. "Understanding Emotional Labor in Situational Contexts: How Mistreatment Matters," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 149-171, Springer.
- Seung-Bum Yang & Mary E. Guy & Sharon H. Mastracci & Aisha Azhar & Chih-Wei Hsieh & Hyun Jung Lee & Xiaojun Lu, 2019. "Measuring Emotional Labor: Survey Construction, Measurement Invariance, and Structural Equation Model," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 175-196, Springer.
- N. Emel Ganapati & Meredith A. Newman, 2019. "Australia," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 197-230, Springer.
- Pamela S. Medina, 2019. "Bolivia," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 231-246, Springer.
- Xiaojun Lu, 2019. "China," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 247-265, Springer.
- Pallavi Awasthi, 2019. "India," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 267-299, Springer.
- Hyun Jung Lee, 2019. "Republic of Korea," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 301-319, Springer.
- Aisha Azhar, 2019. "Pakistan," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 321-338, Springer.
- Ador R. Torneo, 2019. "Philippines," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 339-360, Springer.
- Sebawit G. Bishu, 2019. "Rwanda," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 361-378, Springer.
- Chih-Wei Hsieh & Mao Wang & Yue Zhang, 2019. "Taiwan," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 379-397, Springer.
- Amporn Tamronglak, 2019. "Thailand," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 399-422, Springer.
- Sharon H. Mastracci & Ian Tyler Adams & Ning Kang, 2019. "The UK," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 423-453, Springer.
- Geri A. Miller-Fox, 2019. "The USA," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 455-486, Springer.
- Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang, 2019. "Looking for Patterns Across Nations," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 487-508, Springer.
- Sharon H. Mastracci & Mary E. Guy, 2019. "From Data Dashboards to Human Hearts," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 511-533, Springer.
- Sharon H. Mastracci & Mary E. Guy & Seung-Bum Yang, 2019. "Looking Forward: Adjusting to the New Paradigm," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 535-554, Springer.
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