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India

In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

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  • Pallavi Awasthi

    (Florida International University)

Abstract

Using survey data from 206 public education professionals in India, this chapter elucidates the emotional labor behavior of public servants and its impact on various job outcomes. The results are consistent with other countries in some regards and different in others. Emotive capacity is significantly and positively related to job satisfaction and personal fulfillment and negatively associated with burnout. Emotive pretending—displaying an emotion one does not actually feel—is not associated with burnout or the other outcome variables. Findings are interpreted in the context of India’s complex society and gender expectations, all of which are markedly influenced by a rich spiritual and cultural history.

Suggested Citation

  • Pallavi Awasthi, 2019. "India," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 267-299, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-24823-9_12
    DOI: 10.1007/978-3-030-24823-9_12
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