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Bolivia

In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

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  • Pamela S. Medina

    (California State University)

Abstract

This chapter illustrates the performance of emotional labor among a sample of Bolivian public servants. Working in a nation characterized by instability and corruption, but with a strong sense of collectivism and a desire for structure, the Bolivian public servant is faced with providing services in a tumultuous and unpredictable environment. Drawing from a predominantly female sample, findings in this study reveal that despite the volatile political context, Bolivian public servants’ practice of emotional labor largely mirrors that of other countries. Public servants with more emotive capacity are more likely to feel personally fulfilled in their work, while employees reporting higher levels of emotive pretending have lower job satisfaction, feel less fulfilled, and experience more burnout. Engaging in authentic emotive expression is associated with higher levels of job satisfaction and feelings of personal fulfillment.

Suggested Citation

  • Pamela S. Medina, 2019. "Bolivia," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 231-246, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-24823-9_10
    DOI: 10.1007/978-3-030-24823-9_10
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