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Pakistan

In: The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service

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  • Aisha Azhar

    (University of Management and Technology)

Abstract

This chapter provides an examination of human resource management systems and practices in Pakistan. It explains how these practices are influenced by a confluence of social institutions, Western models, and Islamic principles. Pakistan, like other South Asian countries, has remained under the influence of British legacies in its administrative structures and employment practices. Using empirical evidence, this chapter summarizes the daily work experience of those who work for government. Findings reveal that two emotional labor variables, emotive capacity and deep acting, were positively related to job satisfaction and personal fulfillment. As if in superposition, deep acting is also positively related to burnout. The results are discussed through the lens of a colonial legacy and the incongruence between organizational and social display rules in Pakistan.

Suggested Citation

  • Aisha Azhar, 2019. "Pakistan," Springer Books, in: Mary E. Guy & Sharon H. Mastracci & Seung-Bum Yang (ed.), The Palgrave Handbook of Global Perspectives on Emotional Labor in Public Service, chapter 0, pages 321-338, Springer.
    • Handle: RePEc:spr:sprchp:978-3-030-24823-9_14
    DOI: 10.1007/978-3-030-24823-9_14
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