IDEAS home Printed from https://ideas.repec.org/h/spr/mgmchp/978-3-030-72728-4_4.html
   My bibliography  Save this book chapter

Service Strategy

In: Managing Industrial Services

Author

Listed:
  • Philipp Osterrieder

    (University of St.Gallen)

  • Thomas Friedli

    (University of St.Gallen)

Abstract

Defining a strategy is crucial for any company to deploy resources appropriately. The same holds for a service strategy—while its importance even increases when manufacturers have limited experience with managing the service business. Formulating a service strategy is a comprehensive endeavor that must be aligned with the overall corporate objectives and strategy. The service strategy definition process must incorporate actionable initiatives that demonstrate how the service business will contribute to the overall companies’ success. A service strategy is thus detailed by, for instance, describing which objectives are pursued with which portfolio. Consequently, this chapter shows how manufacturers can approach service strategy formulation in a structured manner by paying attention to important prerequisites and applicable methods or tools.

Suggested Citation

  • Philipp Osterrieder & Thomas Friedli, 2021. "Service Strategy," Management for Professionals, in: Thomas Friedli & Philipp Osterrieder & Moritz Classen (ed.), Managing Industrial Services, edition 1, pages 31-52, Springer.
    • Handle: RePEc:spr:mgmchp:978-3-030-72728-4_4
    DOI: 10.1007/978-3-030-72728-4_4
    as

    Download full text from publisher

    To our knowledge, this item is not available for download. To find whether it is available, there are three options:
    1. Check below whether another version of this item is available online.
    2. Check on the provider's web page whether it is in fact available.
    3. Perform a search for a similarly titled item that would be available.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:spr:mgmchp:978-3-030-72728-4_4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Sonal Shukla or Springer Nature Abstracting and Indexing (email available below). General contact details of provider: http://www.springer.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.