IDEAS home Printed from https://ideas.repec.org/a/zbw/iprjir/300756.html
   My bibliography  Save this article

Dis/Trust and data-driven technologies

Author

Listed:
  • Duenas-Cid, David
  • Calzati, Stefano

Abstract

This concept paper contextualises, defines, and systematises the concepts of trust and distrust (and their interrelations), providing a critical review of existing literature so as to identify gaps, disjuncture, and continuities in the use of these concepts across the social sciences and in the context of the consolidation of the digital society. Firstly, the development of the concept of trust is explored by looking at its use in different disciplines -e.g. sociology, psychology, law, and management- and then confronted with that of distrust, often regarded-somewhat simplistically-as its opposite. Secondly, the review invites a reflection on the suitability of current definitions of trust and distrust when applied to the implementation of current data-driven technologies (dis/trust in technology) and their workings (dis/trust through technology). The discussion is relevant and timely, not only given the renewed interest in finding the touchpoints between dis/trust and digital-related issues but also to provide a benchmarking overview on this topic, which is still lacking in current literature.

Suggested Citation

  • Duenas-Cid, David & Calzati, Stefano, 2023. "Dis/Trust and data-driven technologies," Internet Policy Review: Journal on Internet Regulation, Alexander von Humboldt Institute for Internet and Society (HIIG), Berlin, vol. 12(4), pages 1-23.
    • Handle: RePEc:zbw:iprjir:300756
    DOI: 10.14763/2023.4.1727
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/300756/1/1897555822.pdf
    Download Restriction: no
    File URL: https://libkey.io/10.14763/2023.4.1727?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Marijn Janssen & Nripendra P. Rana & Emma L. Slade & Yogesh K. Dwivedi, 2018. "Trustworthiness of digital government services: deriving a comprehensive theory through interpretive structural modelling," Public Management Review, Taylor & Francis Journals, vol. 20(5), pages 647-671, May.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Sylvia Novillo-Villegas & Ricardo Ayala-Andrade & Juan Pablo Lopez-Cox & Javier Salazar-Oyaneder & Patricia Acosta-Vargas, 2022. "A Roadmap for Innovation Capacity in Developing Countries," Sustainability, MDPI, vol. 14(11), pages 1-20, May.
    2. Baabdullah, Abdullah M. & Alalwan, Ali Abdallah & Algharabat, Raed S. & Metri, Bhimaraya & Rana, Nripendra P., 2022. "Virtual agents and flow experience: An empirical examination of AI-powered chatbots," Technological Forecasting and Social Change, Elsevier, vol. 181(C).
    3. Prabhsimran Singh & Yogesh K. Dwivedi & Karanjeet Singh Kahlon & Ravinder Singh Sawhney & Ali Abdallah Alalwan & Nripendra P. Rana, 0. "Smart Monitoring and Controlling of Government Policies Using Social Media and Cloud Computing," Information Systems Frontiers, Springer, vol. 0, pages 1-23.
    4. Gandhi, Mohina & Kar, Arpan Kumar, 2022. "How do Fortune firms build a social presence on social media platforms? Insights from multi-modal analytics," Technological Forecasting and Social Change, Elsevier, vol. 182(C).
    5. Bettina Distel & Holger Koelmann & Ralf Plattfaut & Jörg Becker, 2022. "Watch who you trust! A structured literature review to build a typology of e-government risks," Information Systems and e-Business Management, Springer, vol. 20(4), pages 789-818, December.
    6. Jinhua Chu & You-Yu Dai & Anyuan Zhong, 2023. "Factors Influencing the Effectiveness of Open Government Data Platforms: A Data Analysis of 61 Prefecture-Level Cities in China," SAGE Open, , vol. 13(3), pages 21582440231, August.
    7. Aw, Eugene Cheng-Xi & Tan, Garry Wei-Han & Cham, Tat-Huei & Raman, Ramakrishnan & Ooi, Keng-Boon, 2022. "Alexa, what's on my shopping list? Transforming customer experience with digital voice assistants," Technological Forecasting and Social Change, Elsevier, vol. 180(C).
    8. Abuljadail, Mohammad & Khalil, Ashraf & Talwar, Shalini & Kaur, Puneet, 2023. "Big data analytics and e-governance: Actors, opportunities, tensions, and applications," Technological Forecasting and Social Change, Elsevier, vol. 193(C).
    9. Yiwei Gong & Marijn Janssen, 2023. "Why Organizations Fail in Implementing Enterprise Architecture Initiatives?," Information Systems Frontiers, Springer, vol. 25(4), pages 1401-1419, August.
    10. Yingmei Wei & Diwei Fan & Binyuan Zhang & Ting Li & Yuqiang Feng, 2024. "How to improve tourists’ trust in official tourism destination websites in China—an empirical research based on CV and PASP," Palgrave Communications, Palgrave Macmillan, vol. 11(1), pages 1-15, December.
    11. Lissitsa, Sabina, 2021. "Effects of digital use on trust in political institutions among ethnic minority and hegemonic group – A case study," Technology in Society, Elsevier, vol. 66(C).
    12. Jiangang Shi & Kaifeng Duan & Quanwei Xu & Jiajia Li, 2020. "Analysis of Super-Gentrification Dynamic Factors Using Interpretative Structure Modeling," Land, MDPI, vol. 9(2), pages 1-16, February.
    13. David Schneider & Johannes Klumpe & Martin Adam & Alexander Benlian, 2020. "Nudging users into digital service solutions," Electronic Markets, Springer;IIM University of St. Gallen, vol. 30(4), pages 863-881, December.
    14. Modgil, Sachin & Dwivedi, Yogesh K. & Rana, Nripendra P. & Gupta, Shivam & Kamble, Sachin, 2022. "Has Covid-19 accelerated opportunities for digital entrepreneurship? An Indian perspective," Technological Forecasting and Social Change, Elsevier, vol. 175(C).
    15. Linghu, Jingying & Guo, Chengcheng, 2024. "Digital government: The new player in improving mining companies’ environmental performance?," Resources Policy, Elsevier, vol. 93(C).
    16. Mondal, Jalaluddin & Chakrabarti, Somnath, 2021. "The abandonment behaviour of the branded app consumer: A study using interpretive structural modelling approach," Journal of Retailing and Consumer Services, Elsevier, vol. 63(C).
    17. Mohita Gangwar Sharma & Sunil Kumar, 2020. "The Implication of Blockchain as a Disruptive Technology for Construction Industry," IIM Kozhikode Society & Management Review, , vol. 9(2), pages 177-188, July.
    18. Rana, Nripendra P. & Barnard, Daniel J. & Baabdullah, Abdullah M.A. & Rees, Daniel & Roderick, Sian, 2019. "Exploring barriers of m-commerce adoption in SMEs in the UK: Developing a framework using ISM," International Journal of Information Management, Elsevier, vol. 44(C), pages 141-153.
    19. Zhao, Shuliang & Teng, Linjiao & Arkorful, Vincent Ekow & Hu, Hui, 2023. "Impacts of digital government on regional eco-innovation: Moderating role of dual environmental regulations," Technological Forecasting and Social Change, Elsevier, vol. 196(C).
    20. Mahrose Nadeem & Yousaf Ali & Obaid ur Rehman & Lauri Tapani Saarinen, 2024. "Barriers and Strategies for Digitalisation of Economy in Developing Countries: Pakistan, a Case in Point," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 15(1), pages 4730-4749, March.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:iprjir:300756. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: https://policyreview.info/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.