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Marktorientierte Wertschöpfungssysteme managen!

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  • Ruile, Herbert

Abstract

Wenn unter Customer-Relationship-Management (CRM) die strategische Ausrichtung, Planung, Steuerung und Optimierung aller kundenorientierten Prozesse im Unternehmen verstanden werden, dann trifft CRM auf Ansätze des marktorientierten Supply-Chain-Managements (SCM). Eine durchgängige, auf Kundenanforderung abgestimmte Leistungserstellung wird zum strategischen funktions- und unternehmensübergreifenden Gestaltungs- und Handlungsfeld. Der Marktdifferenzierung und Marktsegmentierung wird ein spezifisches SCM-Design gegenübergestellt, die sich gegenseitig bedingen und durch deren strategische Integration und Ausrichtung zusätzliche Erfolgspotenziale aufweist. An den Beispielen Apple, Mibelle, Garmin und IKEA werden die Auswirkungen von Geschäftsmodellinnovationen auf das Management des Wertschöpfungssysteme erläutert.

Suggested Citation

  • Ruile, Herbert, 2019. "Marktorientierte Wertschöpfungssysteme managen!," Marketing Review St.Gallen, Universität St.Gallen, Institut für Marketing und Customer Insight, vol. 36(1), pages 6-13.
    • Handle: RePEc:zbw:hsgmrs:276019
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    1. Ramanathan, Usha & Gunasekaran, Angappa, 2014. "Supply chain collaboration: Impact of success in long-term partnerships," International Journal of Production Economics, Elsevier, vol. 147(PB), pages 252-259.
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