IDEAS home Printed from https://ideas.repec.org/a/zbw/hnumbr/178308.html
   My bibliography  Save this article

The Connection Between Service Design and Brand Personality: An Explorative Study Analyzing the Curated-Shopping-Platform "Zalon by Zalando"

Author

Listed:
  • Detzel, Raphael
  • Mahle, Irene
  • Pätzmann, Jens U.

Abstract

Die vorliegende explorative Studie beschäftigt sich mit der Verbindung von Service-Design und Markenpersönlichkeit. Angesichts der Tatsache, dass der Service- bzw. Dienstleistungssektor immer wichtiger wird, rückt auch das Forschungsfeld Service-Design mehr in den Vordergrund. Dieser Artikel untersucht daher, ob das Konstrukt Markenpersönlichkeit als Leitidee für das Design neuer Services betrachtet werden kann. Insbesondere E-Commerce-Unternehmen weiten ihre Geschäftsmodelle in Richtung Service aus. Daher wird die Forschungsfrage auf Basis einer Case Study am Beispiel des Online-Händlers Zalando und dessen Curated-Shopping-Plattform "Zalon by Zalando" untersucht. Mittels einer Literaturanalyse konnte festgestellt werden, dass dieser Service ein Beispiel für einen klassischen Service-Design-Prozess darstellt. Weiterhin kann die Hypothese bestätigt werden, dass Zalando eine Markentransfer-Strategie verwendet hat, um den Markt zu betreten. Anschließend folgt die Evaluation der Markenpersönlichkeit als Leitmotiv für das Service-Design von "Zalon by Zalando", welche zeigen konnte, dass Zalando die menschlichen Charakteristika des Markenkerns auf den Service übertragen hat.

Suggested Citation

  • Detzel, Raphael & Mahle, Irene & Pätzmann, Jens U., 2016. "The Connection Between Service Design and Brand Personality: An Explorative Study Analyzing the Curated-Shopping-Platform "Zalon by Zalando"," Markenbrand: Die Strategiequelle - Zeitschrift für Markenstrategie, Hochschule Neu-Ulm, Kompetenzzentrum Marketing & Branding, issue 5/2016, pages 57-65.
    • Handle: RePEc:zbw:hnumbr:178308
    as

    Download full text from publisher

    File URL: https://www.econstor.eu/bitstream/10419/178308/1/Markenbrand-2016-5-S57-65.pdf
    Download Restriction: no
    ---><---

    References listed on IDEAS

    as
    1. Jean-Noël Kapferer & Audrey Azoulay, 2003. "Do brand personality scales really measure brand personality?," Post-Print hal-00781544, HAL.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Klára Margarisová & Lucie Vokáčová, 2016. "Regional Branding: Building Brand Value," Acta Universitatis Agriculturae et Silviculturae Mendelianae Brunensis, Mendel University Press, vol. 64(6), pages 2059-2066.
    2. Sandra Maria Correia Loureiro & Rui Lopes & Hans Ruediger Kaufmann, 2014. "How brand personality, brand identification and service quality influence service brand equity," Cogent Business & Management, Taylor & Francis Journals, vol. 1(1), pages 1-1, October.
    3. Tischer, Sven, 2012. "Measuring the impact of critical incidents on brand personality," SFB 649 Discussion Papers 2012-064, Humboldt University Berlin, Collaborative Research Center 649: Economic Risk.
    4. Oana Țugulea, 2017. "City Brand Personality—Relations with Dimensions and Dimensions Inter-Relations," Sustainability, MDPI, vol. 9(12), pages 1-22, December.
    5. repec:hum:wpaper:sfb649dp2012-064 is not listed on IDEAS
    6. Ralf van der Lans & Bram Van den Bergh & Evelien Dieleman, 2014. "Partner Selection in Brand Alliances: An Empirical Investigation of the Drivers of Brand Fit," Marketing Science, INFORMS, vol. 33(4), pages 551-566, July.
    7. Grahame R. Dowling & Tayo Otubanjo, 2011. "Corporate and organizational identity: two sides of the same coin," AMS Review, Springer;Academy of Marketing Science, vol. 1(3), pages 171-182, December.
    8. WooHyuk Kim & Kristin Malek & NamJo Kim & SeungHyun “James” Kim, 2017. "Destination Personality, Destination Image, and Intent to Recommend: The Role of Gender, Age, Cultural Background, and Prior Experiences," Sustainability, MDPI, vol. 10(1), pages 1-18, December.
    9. J?rg Tropp & Corinna Beuthner, 2018. "Customers¡¯ Understanding of Engagement Advertising," Studies in Media and Communication, Redfame publishing, vol. 6(2), pages 57-76, December.
    10. Alberto Lopez & Eva Guerra & Beatriz Gonzalez & Sergio Madero, 2020. "Consumer sentiments toward brands: the interaction effect between brand personality and sentiments on electronic word of mouth," Journal of Marketing Analytics, Palgrave Macmillan, vol. 8(4), pages 203-223, December.
    11. Tamás Gyulavári & Erzsébet Malota, 2018. "Do Perceived Culture Personality Traits Lead to a More Favourable Rating of Countries as Tourist Destinations?," Tržište/Market, Faculty of Economics and Business, University of Zagreb, vol. 30(1), pages 77-91.
    12. Klaus Heine & Glyn Atwal & Sandrine Crener-Ricard & Michel Phan, 2018. "Personality-driven luxury brand management," Journal of Brand Management, Palgrave Macmillan, vol. 25(5), pages 474-487, September.
    13. Geuens, Maggie & Weijters, Bert & De Wulf, Kristof, 2009. "A new measure of brand personality," International Journal of Research in Marketing, Elsevier, vol. 26(2), pages 97-107.
    14. Eleonora Seimiene & Tamara Jankovic, 2014. "Impact Of Congruence Between Sports Celebrity And Brand Personality On Purchase Intention: The Case Of Mineral Water Category In Lithuania," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 5(1).
    15. Vinod Kumar Bishnoi & Ajay Kumar, 2016. "Aaker’s brand personality scale is not universal – Explanation and reasons for bikes in India," Journal of Marketing Analytics, Palgrave Macmillan, vol. 4(1), pages 14-27, March.
    16. Attor Cleophas & Jibril Abdul Bashiru & Amoah John & Chovancova Miloslava, 2022. "Examining the influence of brand personality dimension on consumer buying decision: evidence from Ghana," Management & Marketing, Sciendo, vol. 17(2), pages 156-177, June.
    17. Avis, Mark, 2012. "Brand personality factor based models: A critical review," Australasian marketing journal, Elsevier, vol. 20(1), pages 89-96.
    18. Riley Debra & Charlton Nathalie & Wason Hillary, 2015. "The impact of brand image fit on attitude towards a brand alliance," Management & Marketing, Sciendo, vol. 10(4), pages 270-283, December.
    19. Ewa Glińska & Oleg Gorbaniuk, 2016. "Restrictions on the use of the Aaker model in the measurement of city brand personality: The sender’s perspective," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 12(1), pages 46-58, February.
    20. Bo Liang & Ye Wang, 2023. "Using integrated marketing communications to promote country personality via government websites," Place Branding and Public Diplomacy, Palgrave Macmillan, vol. 19(1), pages 79-92, March.
    21. Vytautas Dikcius & Eleonora Seimiene & Ramunas Casas, 2018. "Brand Personality Scale: Is It Applicable For A Small Emerging Country?," Organizations and Markets in Emerging Economies, Faculty of Economics, Vilnius University, vol. 9(2).

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:zbw:hnumbr:178308. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: ZBW - Leibniz Information Centre for Economics (email available below). General contact details of provider: http://markenbrand.com/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.