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The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment
[İşyeri nezaketsizliğinin örgütsel bağlılığa etkisinde İş stresinin rolü]

Author

Listed:
  • Güleryüz, İlkay
  • Sürücü, Lütfi
  • Yikilmaz, İbrahim

Abstract

Organizations must prioritize issues related to organizational behavior to achieve important gains, such as fulfilling organizational objectives and providing sustainable competitive advantages. This study’s focus point is to analyze the impact of workplace incivility on organizational commitment and job stress. A unique model has been proposed that deals with workplace incivility, organizational commitment and job stress. To test this model, a survey method was utilized to collect data from individuals working in the furniture sector in the province of Kayseri (N=384). The collected data were analyzed using AMOS-22 and SPSS-27 package programs. The hypothesis tests performed with the regression-based Process Macro analysis showed workplace incivility had statistically significant positive impact on job stress, while it had a statistically significant negative impact on organizational commitment. We conducted a study on the relationship between workplace incivility and organizational commitment and analyzed the mediating role of job stress in this connection. This constitutes the original aspect of the present study. The results suggest relationship between of these two variables is mediates by job stress, revealing the originality of the proposed research model. This empirical study's findings make a significant contribution to literature by illustrating the issues that workplace incivility affects, particularly organizational behavior and work stress. Additionally, examining workplace incivility together with different organizational behavior issues is considered to make important contributions to both business management and academic literature.

Suggested Citation

  • Güleryüz, İlkay & Sürücü, Lütfi & Yikilmaz, İbrahim, 2023. "The Role of Job Stress in the Effect of Workplace Incivility on Organizational Commitment [İşyeri nezaketsizliğinin örgütsel bağlılığa etkisinde İş stresinin rolü]," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 10(2), pages 525-542.
    • Handle: RePEc:zbw:espost:286706
    DOI: 10.17680/erciyesiletisim.1317176
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    References listed on IDEAS

    as
    1. Julia Merkel & Paul Jackson & Doreén Pick, 2006. "New Challenges in Retail Human Resource Management," Springer Books, in: Manfred Krafft & Murali K. Mantrala (ed.), Retailing in the 21st Century, pages 211-224, Springer.
    2. Wenjing Gui & Qiyu Bai & Lei Wang, 2022. "Workplace Incivility and Employees’ Personal Initiative: A Moderated Mediation Model of Emotional Exhaustion and Meaningful Work," SAGE Open, , vol. 12(1), pages 21582440221, March.
    Full references (including those not matched with items on IDEAS)

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