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Capturing Value amidst Constant Global Restructuring? Information-Technology-Enabled Services in India, the Philippines and Kenya

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  • Kleibert, Jana M.
  • Mann, Laura

Abstract

Information-technology-enabled services (ITES) has become a sector of promise for many low- and middle-income economies seeking to leapfrog industrialization and build knowledge-intensive economies. Yet as a sector defined by accelerating processes of commodification and skill elimination, its long-term developmental promise must be carefully scrutinised. Analysing the development of the sector in India, the Philippines and Kenya the paper reveals both the contextual nature of past successful ITES policies and their developmental vulnerabilities. Drawing on literature on industrial policies and global value chains and production networks, the paper critiques the existing policy approaches by arguing that they are largely focussed on enabling value and employment creation and that they pay insufficient attention to questions of value capture and long-term socio-economic transformation.

Suggested Citation

  • Kleibert, Jana M. & Mann, Laura, 2020. "Capturing Value amidst Constant Global Restructuring? Information-Technology-Enabled Services in India, the Philippines and Kenya," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 32(4), pages 1057-1079.
    • Handle: RePEc:zbw:espost:259809
    DOI: 10.1057/s41287-020-00256-1
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    References listed on IDEAS

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    4. Marcus M. Larsen & Ben Mkalama & Michael J. Mol, 2023. "Outsourcing in Africa: How do the interactions between providers, multinationals, and the state lead to the evolution of the BPO industry?," Journal of International Business Policy, Palgrave Macmillan, vol. 6(4), pages 432-452, December.

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