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Entrepreneurial Behaviors in the Hospitality Industry: Human Resources Management Practices and Leader Member Exchange Role

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  • Sürücü, Lütfi
  • Şeşen, Harun

Abstract

The entrepreneurial behavior of the employees in the hospitality industry plays an important role in ensuring "customer satisfaction" by aff ecting the quality of service provided to customers. In this sense, the promotion of entrepreneurial behaviors is a very important issue in order to maintain the sustainable competitive structure of the hospitality industry. The main purpose of our research is to contribute to the literature of hospitality industry by providing a better understanding of the factors aff ecting entrepreneurial behavior and to provide practical suggestions to sector managers. In this context, a conceptual model has been developed that includes the relationship between leader member interaction and human resource management practices and entrepreneurial behaviors. Structural equation modeling was used to test the model experimentally. Data were collected from 5-star hotel staff in Cyprus and 302 survey answers were analyzed. The results of the analysis show that human resources management practices positively aff ect entrepreneurial behaviors and the leading member interaction has an mediating role in this relationship. The uniqueness of our research is that it examines the impact of human resources management practices on entrepreneurial behaviors separately and provides valuable contributions to the literature by testing the mediating model.

Suggested Citation

  • Sürücü, Lütfi & Şeşen, Harun, 2019. "Entrepreneurial Behaviors in the Hospitality Industry: Human Resources Management Practices and Leader Member Exchange Role," EconStor Open Access Articles and Book Chapters, ZBW - Leibniz Information Centre for Economics, vol. 66, pages 114-132.
    • Handle: RePEc:zbw:espost:210469
    DOI: 10.33788/rcis.66.8
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    References listed on IDEAS

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    1. Dhar, Rajib Lochan, 2016. "Ethical leadership and its impact on service innovative behavior: The role of LMX and job autonomy," Tourism Management, Elsevier, vol. 57(C), pages 139-148.
    2. Vivek Kumar Verma & Bibhas Chandra, 2018. "Sustainability and customers’ hotel choice behaviour: a choice-based conjoint analysis approach," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 20(3), pages 1347-1363, June.
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