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Knowledge Management for Healthcare: Investigating Practices that Drive Performance

Author

Listed:
  • Bibi M. Alajmi

    (Department of Library and Information Science, Kuwait University, Kuwait)

  • Laila N. Marouf

    (Department of Library and Information Science, Kuwait University, Kuwait)

  • Abdus Sattar Chaudhry

    (Department of Library and Information Science, Kuwait University, Kuwait)

Abstract

Knowledge management (KM) is considered an important intervention in improving health care services. KM facilitates the transfer of existing knowledge and the development of new knowledge in hospitals. This research focuses on investigating the relationship between KM practices and performance in selected hospitals in Kuwait, exemplified by perceived productivity and quality. Survey data were collected from 277 doctors working in public and private hospitals in Kuwait. As predicted by previous studies, the doctors who responded to this research perceived good KM practices to have positive correlations with the productivity and quality of hospitals. Multiple regression analysis demonstrated a significant predictive power of knowledge capturing practices in predicting productivity and quality of hospitals. Knowledge sharing practices showed no significant predictive power in the model, and knowledge generating practices showed a slight prediction power.

Suggested Citation

  • Bibi M. Alajmi & Laila N. Marouf & Abdus Sattar Chaudhry, 2016. "Knowledge Management for Healthcare: Investigating Practices that Drive Performance," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-17, June.
    • Handle: RePEc:wsi:jikmxx:v:15:y:2016:i:02:n:s0219649216500143
    DOI: 10.1142/S0219649216500143
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    References listed on IDEAS

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    1. Chu Keong Lee & Suliman Al-Hawamdeh, 2002. "Factors Impacting Knowledge Sharing," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 1(01), pages 49-56.
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    3. Szulanski, Gabriel, 2000. "The Process of Knowledge Transfer: A Diachronic Analysis of Stickiness," Organizational Behavior and Human Decision Processes, Elsevier, vol. 82(1), pages 9-27, May.
    4. Claire McInerney, 2002. "Knowledge management and the dynamic nature of knowledge," Journal of the American Society for Information Science and Technology, Association for Information Science & Technology, vol. 53(12), pages 1009-1018, October.
    5. Connie J. Pascal & Claire McInerney & John Orzano & Elizabeth C. Clark & Lynn Clemow, 2013. "The Use of Knowledge Management in Healthcare: The Implementation of Shared Care Plans in Electronic Medical Record Systems at One Primary Care Practice," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 12(04), pages 1-15.
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