IDEAS home Printed from https://ideas.repec.org/a/wsi/jikmxx/v11y2012i04ns0219649212500244.html
   My bibliography  Save this article

Revisiting Knowledge Management Systems: Exploring Factors Influencing the Choices of Knowledge Management Systems in Knowledge-Intensive Organisations

Author

Listed:
  • Joyline Makani

    (Dalhousie University, Halifax, Nova Scotia, Canada)

Abstract

Limited research attention has been directed toward exploring ways in which organisations' understanding of their activities and the contexts in which their workers work influence the organisations' choice, design, and implementation of knowledge management systems (KMS). In particular, little research and insights exist to guide the successful development and implementation of KMS in knowledge-intensive organisations (KIOs). This oversight is somewhat surprising given that knowledge is a key asset in KIOs and one might therefore expect the design of systems that are used to manage knowledge of paramount interest to KIO researchers and practitioners. Using primarily grounded theory approach this study examines how KIO defining factors, KIO organisational knowledge-intensity attributes and knowledge worker activities relate to the choice of KMS in KIOs. Results of this analysis suggest that both organisational knowledge-intense attributes and knowledge-intense worker activities inform the choice and application of KMS in KIOs. Notably, the results revealed significant differences among participants in their choices of KMS, pointing to the fact that managers and practitioners in KIOs critically consider knowledge-intense factors defining their organisations when choosing and implementing KMS. This study contributes to the knowledge management (KM) literature in general and in particular to the KMS in KIOs theory and practice, where limited attention has been paid to the various ways knowledge-intense organisational and worker-related factors may influence KMS choices, design, and adoption and ultimately organisational KM effectiveness.

Suggested Citation

  • Joyline Makani, 2012. "Revisiting Knowledge Management Systems: Exploring Factors Influencing the Choices of Knowledge Management Systems in Knowledge-Intensive Organisations," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 11(04), pages 1-20.
    • Handle: RePEc:wsi:jikmxx:v:11:y:2012:i:04:n:s0219649212500244
    DOI: 10.1142/S0219649212500244
    as

    Download full text from publisher

    File URL: http://www.worldscientific.com/doi/abs/10.1142/S0219649212500244
    Download Restriction: Access to full text is restricted to subscribers
    File URL: https://libkey.io/10.1142/S0219649212500244?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    References listed on IDEAS

    as
    1. Kevin C. Desouza & Yukika Awazu, 2005. "Engaged Knowledge Management," Palgrave Macmillan Books, Palgrave Macmillan, number 978-0-230-00607-2, December.
    2. Quattrone, Paolo, 2006. "Corrigendum to "Accounting for God: Accounting and accountability practices in the Society of Jesus (Italy, XVI-XVII centuries)" [Accounting, Organizations and Society 28 (2004) 169-249]," Accounting, Organizations and Society, Elsevier, vol. 31(1), pages 105-105, January.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Niclas Erhardt & Carlos Martin-Rios, 2016. "Knowledge Management Systems in Sports: The Role of Organisational Structure, Tacit and Explicit Knowledge," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(02), pages 1-21, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Roland Bardy, 2006. "Management control in a business network: new challenges for accounting," Qualitative Research in Accounting & Management, Emerald Group Publishing, vol. 3(2), pages 161-181, July.
    2. Carole Donada, 2014. "Pour une réingénierie des partenariats verticaux : le cas de la Plateforme de la Filière Automobile," Working Papers hal-00926734, HAL.
    3. Petri Suomala & Tommi Lahikainen & Jouni Lyly‐Yrjänäinen & Jari Paranko, 2010. "Open book accounting in practice – exploring the faces of openness," Qualitative Research in Accounting & Management, Emerald Group Publishing Limited, vol. 7(1), pages 71-96, April.
    4. Wu, Jiebing & Guo, Bin & Shi, Yongjiang, 2013. "Customer knowledge management and IT-enabled business model innovation: A conceptual framework and a case study from China," European Management Journal, Elsevier, vol. 31(4), pages 359-372.
    5. Jaziri, Dhouha, 2019. "The advent of customer experiential knowledge management approach (CEKM): The integration of offline & online experiential knowledge," Journal of Business Research, Elsevier, vol. 94(C), pages 241-256.
    6. Awazu, Yukika, 2006. "Managing technology alliances: The case for knowledge management," International Journal of Information Management, Elsevier, vol. 26(6), pages 484-493.

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wsi:jikmxx:v:11:y:2012:i:04:n:s0219649212500244. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Tai Tone Lim (email available below). General contact details of provider: http://www.worldscinet.com/jikm/jikm.shtml .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.