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A Fundamental Framework for Knowledge Management Implementation in SMEs

Author

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  • Kuan Yew Wong

    (School of Engineering, Mechanical and Manufacturing Engineering, University of Birmingham, Edgbaston, Birmingham B15 2TT, UK)

  • Elaine Aspinwall

    (School of Engineering, Mechanical and Manufacturing Engineering, University of Birmingham, Edgbaston, Birmingham B15 2TT, UK)

Abstract

Knowledge management (KM) is a business discipline that is currently dominated by large businesses. SMEs are generally trailing behind them in terms of applying KM principles. Various frameworks have been developed and reported in the literature, but they possess drawbacks. The characteristics, features and needs of SMEs are often not reflected in them. This paper introduces a framework for implementing KM in the SME sector, which is centred on six major themes: the types of knowledge to be managed, the socio-technical perspective of KM, the formation of a KM coordinating group, the initiatives to be implemented, a guide to deploying these initiatives, and the tools and techniques to support them. A pilot study involving a small group of academics and practitioners in the KM field was used to make a preliminary assessment of it prior to testing it in SMEs. Overall, their evaluation indicated a positive view towards the framework.

Suggested Citation

  • Kuan Yew Wong & Elaine Aspinwall, 2004. "A Fundamental Framework for Knowledge Management Implementation in SMEs," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 3(02), pages 155-166.
    • Handle: RePEc:wsi:jikmxx:v:03:y:2004:i:02:n:s0219649204000766
    DOI: 10.1142/S0219649204000766
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    References listed on IDEAS

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    1. Gary S. Becker & Tomas J. Philipson & Rodrigo R. Soares, 2005. "The Quantity and Quality of Life and the Evolution of World Inequality," American Economic Review, American Economic Association, vol. 95(1), pages 277-291, March.
    2. Thomas P. Zacharias, 1999. "Wolf, Steven A. Privatization of Information and Agricultural Industrialization. Boca Raton NY: CRC Press, 1998, 325 pp., price unknown," American Journal of Agricultural Economics, Agricultural and Applied Economics Association, vol. 81(3), pages 759-759.
    3. John M. Jermier & Stewart R. Clegg, 1994. "Crossroads—Critical Issues in Organization Science: A Dialogue," Organization Science, INFORMS, vol. 5(1), pages 1-13, February.
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    Cited by:

    1. Ushaque Ahmed & Rabia Aslam & Najmonnisa Khan & Muhammad Mujtaba Asad, 2022. "Investigating Knowledge Management Practices in an EFL Context in Pakistan," SAGE Open, , vol. 12(2), pages 21582440221, April.
    2. Deepak Chawla & Himanshu Joshi, 2012. "An Approach to KM Implementation in Indian Manufacturing and Service Sector Organizations: An Exploratory Study," Vision, , vol. 16(1), pages 13-25, March.
    3. Muhammed Kürşad Özlen, 2021. "Enablers and Outcomes of Knowledge Management Implementation in Supply Chains: Manufacturing Companies Perspective," Journal of the Knowledge Economy, Springer;Portland International Center for Management of Engineering and Technology (PICMET), vol. 12(3), pages 1517-1532, September.
    4. Priya Dhamija Gupta & Sonali Bhattacharya, 2016. "Impact of Knowledge Management Processes for Sustainability of Small Family Businesses: Evidences from the Brassware Sector of Moradabad (India)," Journal of Information & Knowledge Management (JIKM), World Scientific Publishing Co. Pte. Ltd., vol. 15(04), pages 1-46, December.

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