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Nurses' perspectives on workplace mistreatment: A qualitative study

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  • Seyyed Abolfazl Vagharseyyedin

Abstract

An accurate understanding of workplace mistreatment and its impacts on nurses is crucial to hospital managers. A qualitative approach using conventional content analysis was adopted in this study to describe the perspectives of a sample of Iranian nurses concerning workplace mistreatment. After analyzing the transcribed interviews, three main themes emerged: (i) Demand for a more humanistic and appreciative environment; this theme consisted of three categories: “incompetent management practice”, “invisibility of nurses”, and “unethical behaviors”; (ii) Unprofessional interpersonal encounters which included three categories: “poorly defined job characteristics”, “nurses’ poor performance”, and “inefficient supportive means and structures”; and (iii) Inaction despite injury, consisting of two categories: “passive and ineffective ways of coping with mistreatment”, and “personal and professional negative impacts”. Findings from this study can guide further investigation within diverse populations of Iranian nurses, as well as worldwide, in order for firm conclusions to be drawn. Future research could compare the perspectives of other stakeholders – patients and relatives, physicians, and managers concerning workplace mistreatment.

Suggested Citation

  • Seyyed Abolfazl Vagharseyyedin, 2016. "Nurses' perspectives on workplace mistreatment: A qualitative study," Nursing & Health Sciences, John Wiley & Sons, vol. 18(1), pages 70-78, March.
    • Handle: RePEc:wly:nuhsci:v:18:y:2016:i:1:p:70-78
    DOI: 10.1111/nhs.12236
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    References listed on IDEAS

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    1. Eriko Anzai & Clint Douglas & Ann Bonner, 2014. "Nursing practice environment, quality of care, and morale of hospital nurses in Japan," Nursing & Health Sciences, John Wiley & Sons, vol. 16(2), pages 171-178, June.
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    Cited by:

    1. Kwisoon Choe & Sunman Kim & Chunbok Lee & Sunghee Kim, 2020. "Effect of Ethics Seminar on Moral Sensitivity and Ethical Behavior of Clinical Nurses," IJERPH, MDPI, vol. 18(1), pages 1-7, December.
    2. Abdualrahman Saeed Alshehry & Nahed Alquwez & Joseph Almazan & Ibrahim Mohammed Namis & Rainier C. Moreno‐Lacalle & Jonas Preposi Cruz, 2019. "Workplace incivility and its influence on professional quality of life among nurses from multicultural background: A cross‐sectional study," Journal of Clinical Nursing, John Wiley & Sons, vol. 28(13-14), pages 2553-2564, July.
    3. Fereshteh Najafi & Masoud Fallahi‐Khoshknab & Fazlollah Ahmadi & Asghar Dalvandi & Mehdi Rahgozar, 2017. "Human dignity and professional reputation under threat: Iranian Nurses' experiences of workplace violence," Nursing & Health Sciences, John Wiley & Sons, vol. 19(1), pages 44-50, March.
    4. Yael Livne & Ruhama Goussinsky, 2018. "Workplace bullying and burnout among healthcare employees: The moderating effect of control‐related resources," Nursing & Health Sciences, John Wiley & Sons, vol. 20(1), pages 89-98, March.

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