IDEAS home Printed from https://ideas.repec.org/a/wly/isacfm/v5y1996i1p25-39.html
   My bibliography  Save this article

Building An Intelligent Business Process Reengineering System: A Case‐Based Approach

Author

Listed:
  • Steve Ku
  • Yung‐Ho Suh
  • Gheorghe Tecuci

Abstract

The Intelligent Business Process Reengineering System (IBPRS) is an interactive expert system. This paper presents a framework for IBPRS which utilizes case‐based planning and problem‐solving techniques in identifying requirements and problems and in searching for alternative opportunities from previous experiences (cases). IBPRS comprises two major components: Planner and Constructor. The IBPRS Planner's problem solving consists of four stages: problem formulation, case retrieval, case refinement, and evaluation. In generating business process reengineering (BPR) alternatives, IBPRS identifies appropriate case(s) among previous BPR cases that are represented in the form of process model(s) using search algorithms and other rules stored in the Planner's knowledge base. In evaluating the generated BPR alternatives, various simulation models and economic analyses are used. The best BPR alternative is then selected through a multi‐attribute criteria decision analysis. In the refinement stage, IBPRS employs case‐based substitution method for case adaptation and refinement. The Planner Knowledge Base and the Case Repository are updated as new knowledge develops and new cases are built and entered into the system. The main benefits of IBPRS is to facilitate BPR efforts by identifying problems, evaluating alternatives, and choosing the most appropriate BPR alternative.

Suggested Citation

  • Steve Ku & Yung‐Ho Suh & Gheorghe Tecuci, 1996. "Building An Intelligent Business Process Reengineering System: A Case‐Based Approach," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 5(1), pages 25-39, March.
    • Handle: RePEc:wly:isacfm:v:5:y:1996:i:1:p:25-39
    DOI: 10.1002/(SICI)1099-1174(199603)5:13.0.CO;2-2
    as

    Download full text from publisher

    File URL: https://doi.org/10.1002/(SICI)1099-1174(199603)5:13.0.CO;2-2
    Download Restriction: no
    File URL: https://libkey.io/10.1002/(SICI)1099-1174(199603)5:13.0.CO;2-2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Hammer, Michael & Champy, James, 1993. "Reengineering the corporation: A manifesto for business revolution," Business Horizons, Elsevier, vol. 36(5), pages 90-91.
    2. Taylor, Frederick Winslow, 1911. "The Principles of Scientific Management," History of Economic Thought Books, McMaster University Archive for the History of Economic Thought, number taylor1911.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Sang‐Ii Kim & Jae Kyeong Kim & Soung Hie Kim, 2000. "Development of a case‐based decision support system for process modeling in BPR," Intelligent Systems in Accounting, Finance and Management, John Wiley & Sons, Ltd., vol. 9(2), pages 93-105, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Daniel Geiger & Jochen Koch, 2008. "Von der individuellen Routine zur organisationalen Praktik — Ein neues Paradigma für die Organisationsforschung?," Schmalenbach Journal of Business Research, Springer, vol. 60(7), pages 693-712, November.
    2. J. S. Goulding & M. Alshawi, 2002. "Generic and specific IT training: a process protocol model for construction," Construction Management and Economics, Taylor & Francis Journals, vol. 20(6), pages 493-505.
    3. Lindbeck, Assar & Snower, Dennis J, 2000. "Multitask Learning and the Reorganization of Work: From Tayloristic to Holistic Organization," Journal of Labor Economics, University of Chicago Press, vol. 18(3), pages 353-376, July.
    4. Jeremy Atack & Robert A. Margo & Paul Rhode, 2020. "‘Mechanization Takes Command’: Inanimate Power and Labor Productivity in Late Nineteenth Century American Manufacturing," NBER Working Papers 27436, National Bureau of Economic Research, Inc.
    5. Toppen, R. & Smits, M.T. & Ribbers, P.M.A., 1998. "Improving process performance through market network design : A study of the impact of electronic markets in the financial securities sector," Other publications TiSEM c3c8d2ea-7727-475e-83cf-d, Tilburg University, School of Economics and Management.
    6. N. I. Fisher & V. N. Nair, 2009. "Quality management and quality practice: Perspectives on their history and their future," Applied Stochastic Models in Business and Industry, John Wiley & Sons, vol. 25(1), pages 1-28, January.
    7. V.K. Gupta, 2016. "Strategic framework for managing forces of continuity and change in innovation and risk management in service sector: a study of service industry in India," International Journal of Services and Operations Management, Inderscience Enterprises Ltd, vol. 23(1), pages 1-17.
    8. Diwas Singh KC & Bradley R. Staats, 2012. "Accumulating a Portfolio of Experience: The Effect of Focal and Related Experience on Surgeon Performance," Manufacturing & Service Operations Management, INFORMS, vol. 14(4), pages 618-633, October.
    9. Lise Arena & Anthony Hussenot, 2021. "From Innovations at Work to Innovative Ways of Conceptualizing Organization: A Brief History of Organization Studies," Post-Print hal-03290300, HAL.
    10. repec:awi:wpaper:0421 is not listed on IDEAS
    11. Bloom, Nick & Manova, Kalina & Teng Sun, Stephen & Van Reenen, John & Yu, Zhihong, 2018. "Managing trade: evidence from China and the US," LSE Research Online Documents on Economics 88703, London School of Economics and Political Science, LSE Library.
    12. Harry Hummels & Patrick Nullens, 2022. "‘Other-wise’ Organizing. A Levinasian Approach to Agape in Work and Business Organisations," Humanistic Management Journal, Springer, vol. 7(2), pages 211-232, October.
    13. Tina George Karippacheril & Soonhee Kim & Robert P. Jr. Beschel & Changyong Choi, 2016. "Bringing Government into the 21st Century," World Bank Publications - Books, The World Bank Group, number 24579.
    14. Stephan Kudyba, 2006. "Enhancing Organisational Information Flow And Knowledge Creation In Re-Engineering Supply Chain Systems: An Analysis Of The U.S. Automotive Parts And Supplies Model," International Journal of Innovation Management (ijim), World Scientific Publishing Co. Pte. Ltd., vol. 10(02), pages 163-173.
    15. Nurmi, Raimo, 1998. "Knowledge-intensive firms," Business Horizons, Elsevier, vol. 41(3), pages 26-32.
    16. Robert J. Bennett & Harry Smith & Piero Montebruno & Carry van Lieshout, 2022. "Changes in Victorian entrepreneurship in England and Wales 1851-1911: Methodology and business population estimates," Business History, Taylor & Francis Journals, vol. 64(7), pages 1211-1243, September.
    17. Daniele Binci, 2013. "L?equilibrio organizzativo attraverso il clima. L?evidenza empirica di un ente locale," ECONOMIA E DIRITTO DEL TERZIARIO, FrancoAngeli Editore, vol. 2013(1), pages 65-97.
    18. Vansina, L.S. & Taillieu, T.C.B., 1994. "Business process reengineering or socio-technical system design in new clothes?," WORC Paper 94.09.064/3, Tilburg University, Work and Organization Research Centre.
    19. Jody Hoffer Gittell, 2001. "Supervisory Span, Relational Coordination and Flight Departure Performance: A Reassessment of Postbureaucracy Theory," Organization Science, INFORMS, vol. 12(4), pages 468-483, August.
    20. Dusan Gosnik & Klemen Kavcic, 2021. "Analysis of Selected Aspects of an Organisation: The Organisation as an Instrument, an Interest Group and as a Process," Managing Global Transitions, University of Primorska, Faculty of Management Koper, vol. 19(2 (Summer), pages 167-181.
    21. Brian Gill, 2022. "What Should The Future Of Educational Accountability Look Like?," Journal of Policy Analysis and Management, John Wiley & Sons, Ltd., vol. 41(4), pages 1232-1239, September.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:wly:isacfm:v:5:y:1996:i:1:p:25-39. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Wiley Content Delivery (email available below). General contact details of provider: http://www.interscience.wiley.com/jpages/1099-1174/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.