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Stakeholder Engagement: An Evaluation of European Banks

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  • Andrea Venturelli
  • Simona Cosma
  • Rossella Leopizzi

Abstract

This work introduces a model for evaluating the quality of stakeholder engagement (SE) in the banking sector by applying content analysis to SE disclosure. Through this model, an SE score is calculated based on a combination of qualitative and quantitative variables by international standards and relevant literature. The results show that European banks do not have high‐quality SE processes, especially in comparison to non‐financial companies traditionally regarded as corporate social responsibility sensitive. The main findings of the paper have both theoretical and empirical implications. Regarding theory, this study contributes to the so far scant literature on SE in the banking sector. From the management perspective, the results highlight areas that can be strengthened to improve SE processes in banks. Copyright © 2018 John Wiley & Sons, Ltd and ERP Environment

Suggested Citation

  • Andrea Venturelli & Simona Cosma & Rossella Leopizzi, 2018. "Stakeholder Engagement: An Evaluation of European Banks," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 25(4), pages 690-703, July.
    • Handle: RePEc:wly:corsem:v:25:y:2018:i:4:p:690-703
    DOI: 10.1002/csr.1486
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