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Critical success factors for managing quality in food processing firms

Author

Listed:
  • Gregory A. Baker

    (Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University)

  • S. Andrew Starbird

    (Assistant Professor and Associate Professor, respectively, in the Institute of Agribusiness, Leavey School of Business and Administration, Santa Clara University)

  • Kenneth F. Harling

    (Associate Professor in the School of Business and Economics at Wilfrid Laurier University, Waterloo, Ontario, Canada)

Abstract

Factors critical to successfully managing quality in the food processing industry are identified and include: the role of top management, the role of the quality department, employee relations, training, and process management. Little relationship was found between a factor's importance and firm performance with respect to that factor. Thus, while a factor might be important to successfully managing quality, the firm may not be managing it well. This suggests that many companies have a long way to go to improve quality management. Firms with decentralized quality structures had higher overall levels of quality performance than those in which quality was the responsibility of a single department. ©1994 by John Wiley & Sons, Inc.

Suggested Citation

  • Gregory A. Baker & S. Andrew Starbird & Kenneth F. Harling, 1994. "Critical success factors for managing quality in food processing firms," Agribusiness, John Wiley & Sons, Ltd., vol. 10(6), pages 471-480.
    • Handle: RePEc:wly:agribz:v:10:y:1994:i:6:p:471-480
    DOI: 10.1002/1520-6297(199411/12)10:6<471::AID-AGR2720100604>3.0.CO;2-N
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    References listed on IDEAS

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    1. Gregory A. Baker & S. Andrew Starbird, 1992. "Managing quality in California food processing firms," Agribusiness, John Wiley & Sons, Ltd., vol. 8(2), pages 155-164.
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    Cited by:

    1. Chao-Chien Chen & Hsiu-Ping Yueh & Chaoyun Liang, 2016. "Strategic Management of Agribusiness: Determinants and Trends," Journal of Entrepreneurship, Management and Innovation, Fundacja Upowszechniająca Wiedzę i Naukę "Cognitione", vol. 12(4), pages 69-97.

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