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Corporate Social Responsibility and Organizational Performance: Mediating Role of Employee Job Satisfaction

Author

Listed:
  • YuSheng Kong

    (Jiangsu University ZHENJIANG, JIANGSU China.)

  • Ali Shaibu

    (Jiangsu University ZHENJIANG, JIANGSU China.)

  • Akeji Alhassan Alolo Abdul-Rasheed

    (Tamale Technical University- Ghana.)

  • Musah Abdul-Aziz Ibn

    (Tamale Technical University- Ghana.)

  • Ismaila Musah

    (Jiangsu University ZHENJIANG, JIANGSU China.)

Abstract

The study assesses the relationship between corporate social responsibility (CSR) and organizational performance of the companies listed on Ghana Stock Exchange (GSE). It further investigates the mediating effects of employee satisfaction on the relationship between CSR and OP. The survey data was collected from 246 responses, comprising junior and senior staff, senior level managers who are in charge of the day-to-day running of the companies and they are in the position to provide adequate and sufficient information with regards to the companies. A SmartPLS (version 3.2.3) was used to analyse the data. The findings of the study show that CSR activities significantly and positively influence organizational performance. This influence is found to be pronounced especially when CSR activities are deliberately exercised toward internal stakeholders. A positive relationship was found between CSR and ESAT, while ESAT also influence OP positively.

Suggested Citation

  • YuSheng Kong & Ali Shaibu & Akeji Alhassan Alolo Abdul-Rasheed & Musah Abdul-Aziz Ibn & Ismaila Musah, 2021. "Corporate Social Responsibility and Organizational Performance: Mediating Role of Employee Job Satisfaction," Zagreb International Review of Economics and Business, Sciendo, vol. 24(2), pages 135-157.
    • Handle: RePEc:vrs:zirebs:v:24:y:2021:i:2:p:135-157:n:1007
    DOI: 10.2478/zireb-2021-0014
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    References listed on IDEAS

    as
    1. Pablo Rodrigo & Daniel Arenas, 2008. "Do Employees Care About CSR Programs? A Typology of Employees According to their Attitudes," Journal of Business Ethics, Springer, vol. 83(2), pages 265-283, December.
    2. Brown, Steven P. & Lam, Son K., 2008. "A Meta-Analysis of Relationships Linking Employee Satisfaction to Customer Responses," Journal of Retailing, Elsevier, vol. 84(3), pages 243-255.
    3. Usakli, Ahmet & Baloglu, Seyhmus, 2011. "Brand personality of tourist destinations: An application of self-congruity theory," Tourism Management, Elsevier, vol. 32(1), pages 114-127.
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    More about this item

    Keywords

    Corporate Social Responsibility; Employee Job Satisfaction; Organisational Performance;
    All these keywords.

    JEL classification:

    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • M12 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Personnel Management; Executives; Executive Compensation
    • L25 - Industrial Organization - - Firm Objectives, Organization, and Behavior - - - Firm Performance

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