IDEAS home Printed from https://ideas.repec.org/a/vrs/ecothe/v56y2018i2p203-220n4.html
   My bibliography  Save this article

The Position of Tourist Escorts in Serbia

Author

Listed:
  • Dragin Aleksandra

    (University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Republic of Serbia)

  • Lazarević Aleksandra

    (University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Republic of Serbia)

  • Mijatov Maja

    (University of Novi Sad, Faculty of Sciences, Department of Geography, Tourism and Hotel Management, Republic of Serbia)

Abstract

This paper deals with the position of tourist escorts in Serbia, primarily in a domain of business ethics. Employees’ behaviour is important aspect of gaining the business stability, which is reflecting the importance of business ethics for reaching the prosperity within specific organisation, together with the improvement of business performances reflected in the form of financial indicators. The main results of the research are related to attitudes of tourist escorts from Serbia regarding the business ethics in a scope of their work. Historical method, together with a field research (work of one co-author within the position of tourist escort) and a research in the form of interviews were used for data collecting procedure. Furthermore, descriptive and analytical-synthetic methods were used in data processing and during the interpretation of the gained results. Research results could be useful in practical terms to the whole tourism industry, especially to tourist agencies, tourist escorts and tourist guides.

Suggested Citation

  • Dragin Aleksandra & Lazarević Aleksandra & Mijatov Maja, 2018. "The Position of Tourist Escorts in Serbia," Economic Themes, Sciendo, vol. 56(2), pages 203-220, June.
    • Handle: RePEc:vrs:ecothe:v:56:y:2018:i:2:p:203-220:n:4
    DOI: 10.2478/ethemes-2018-0012
    as

    Download full text from publisher

    File URL: https://doi.org/10.2478/ethemes-2018-0012
    Download Restriction: no
    File URL: https://libkey.io/10.2478/ethemes-2018-0012?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Sunil Gupta & Valarie Zeithaml, 2006. "Customer Metrics and Their Impact on Financial Performance," Marketing Science, INFORMS, vol. 25(6), pages 718-739, 11-12.
    2. Kelly Martin & John Cullen, 2006. "Continuities and Extensions of Ethical Climate Theory: A Meta-Analytic Review," Journal of Business Ethics, Springer, vol. 69(2), pages 175-194, December.
    3. Allard, Thomas & Babin, Barry J. & Chebat, Jean-Charles, 2009. "When income matters: Customers evaluation of shopping malls’ hedonic and utilitarian orientations," Journal of Retailing and Consumer Services, Elsevier, vol. 16(1), pages 40-49.
    Full references (including those not matched with items on IDEAS)

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Venkatesh Shankar & Pablo Azar & Matthew Fuller, 2008. "—: A Multicategory Brand Equity Model and Its Application at Allstate," Marketing Science, INFORMS, vol. 27(4), pages 567-584, 07-08.
    2. Polo, Yolanda & Sese, F. Javier & Verhoef, Peter C., 2011. "The Effect of Pricing and Advertising on Customer Retention in a Liberalizing Market," Journal of Interactive Marketing, Elsevier, vol. 25(4), pages 201-214.
    3. Omar S. Itani & Fernando Jaramillo & Larry Chonko, 2019. "Achieving Top Performance While Building Collegiality in Sales: It All Starts with Ethics," Journal of Business Ethics, Springer, vol. 156(2), pages 417-438, May.
    4. Angulo-Ruiz, Fernando & Pergelova, Albena & Cheben, Juraj & Angulo-Altamirano, Eladio, 2016. "A cross-country study of marketing effectiveness in high-credence services," Journal of Business Research, Elsevier, vol. 69(9), pages 3636-3644.
    5. Nedkovski, Vojkan & Guerci, Marco & De Battisti, Francesca & Siletti, Elena, 2017. "Organizational ethical climates and employee's trust in colleagues, the supervisor, and the organization," Journal of Business Research, Elsevier, vol. 71(C), pages 19-26.
    6. Silvija Vig & Ksenija Dumicic, 2016. "Impact of commitment to business ethics to nonfinancial business performance," Interdisciplinary Description of Complex Systems - scientific journal, Croatian Interdisciplinary Society Provider Homepage: http://indecs.eu, vol. 14(2), pages 165-181.
    7. Fuan Li & Mike Chen-ho Chao & Nancy Yi-feng Chen & Sixue Zhang, 2018. "Moral judgment in a business setting: The role of managers’ moral foundation, ideology, and level of moral development," Asia Pacific Journal of Management, Springer, vol. 35(1), pages 121-143, March.
    8. Shafer, William E., 2008. "Ethical climate in Chinese CPA firms," Accounting, Organizations and Society, Elsevier, vol. 33(7-8), pages 825-835.
    9. Elizabeth Sheedy & Patrick Garcia & Denise Jepsen, 2021. "The Role of Risk Climate and Ethical Self-interest Climate in Predicting Unethical Pro-organisational Behaviour," Journal of Business Ethics, Springer, vol. 173(2), pages 281-300, October.
    10. Deepa Chandrasekaran & Gerard J. Tellis, 2008. "Global Takeoff of New Products: Culture, Wealth, or Vanishing Differences?," Marketing Science, INFORMS, vol. 27(5), pages 844-860, 09-10.
    11. Paul, Michael & Hennig-Thurau, Thorsten & Groth, Markus, 2015. "Tightening or loosening the “iron cage”? The impact of formal and informal display controls on service customers," Journal of Business Research, Elsevier, vol. 68(5), pages 1062-1073.
    12. Büyükdağ, Naci & Kitapci, Olgun, 2021. "Antecedents of consumer-brand identification in terms of belonging brands," Journal of Retailing and Consumer Services, Elsevier, vol. 59(C).
    13. Jae-Woong Jeong & Heon-Hwi Lee & Hun Park, 2022. "A Study on the Effect of Knowledge Services on Organizational Performances Based on the Concept of Balanced Scorecards for the Sustainable Growth of Firms: Evidence from South Korea," Sustainability, MDPI, vol. 14(19), pages 1-19, October.
    14. Grégoire Bollmann & Franciska Krings, 2016. "Workgroup Climates and Employees’ Counterproductive Work Behaviours: A Social-Cognitive Perspective," Journal of Management Studies, Wiley Blackwell, vol. 53(2), pages 184-209, March.
    15. Martijn G. de Jong & Jan-Benedict E. M. Steenkamp & Bernard P. Veldkamp, 2009. "A Model for the Construction of Country-Specific Yet Internationally Comparable Short-Form Marketing Scales," Marketing Science, INFORMS, vol. 28(4), pages 674-689, 07-08.
    16. Mercedes Esteban-Bravo & Jose M. Vidal-Sanz & Gökhan Yildirim, 2014. "Valuing Customer Portfolios with Endogenous Mass and Direct Marketing Interventions Using a Stochastic Dynamic Programming Decomposition," Marketing Science, INFORMS, vol. 33(5), pages 621-640, September.
    17. Anke Arnaud & Marshall Schminke, 2012. "The Ethical Climate and Context of Organizations: A Comprehensive Model," Organization Science, INFORMS, vol. 23(6), pages 1767-1780, December.
    18. Chen, Kee-Kuo & Ho, Hui-Ping & Chang, Ching-Ter, 2015. "Estimating attributes importance for container shipping industry by closing the listening gap with maximum convergent validity," Transportation Research Part E: Logistics and Transportation Review, Elsevier, vol. 79(C), pages 145-163.
    19. Jana Kozáková & Mária Urbánová & Radovan Savov, 2021. "Factors Influencing the Extent of the Ethical Codes: Evidence from Slovakia," JRFM, MDPI, vol. 14(1), pages 1-18, January.
    20. Wayne O’Donohue & Lindsay Nelson, 2009. "The Role of Ethical Values in an Expanded Psychological Contract," Journal of Business Ethics, Springer, vol. 90(2), pages 251-263, December.

    More about this item

    Keywords

    tourist escort; Serbia; tourism; business ethics;
    All these keywords.

    JEL classification:

    • D79 - Microeconomics - - Analysis of Collective Decision-Making - - - Other
    • D91 - Microeconomics - - Micro-Based Behavioral Economics - - - Role and Effects of Psychological, Emotional, Social, and Cognitive Factors on Decision Making
    • J8 - Labor and Demographic Economics - - Labor Standards
    • M14 - Business Administration and Business Economics; Marketing; Accounting; Personnel Economics - - Business Administration - - - Corporate Culture; Diversity; Social Responsibility
    • Z32 - Other Special Topics - - Tourism Economics - - - Tourism and Development
    • Z39 - Other Special Topics - - Tourism Economics - - - Other

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:vrs:ecothe:v:56:y:2018:i:2:p:203-220:n:4. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Peter Golla (email available below). General contact details of provider: https://www.sciendo.com .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.