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Digitization Levels - the Path of Digital Transformation of Administrative Services in Higher Education

Author

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  • Ivan Kuyumdzhiev

    (University of Economics - Varna, Varna, Bulgaria)

Abstract

Higher education in Bulgaria has a certain degree of autonomy. For this reason, different levels of digitization are observed in universities across the country. At first glance, this is not a serious problem, but the deepening of the digital divide inevitably leads to difficulties for the governing body in the form of the Ministry of Education and Culture, as well as to an uneven distribution of the quality of educational services among students. The article proposes a generic model to define four metrics for determining the level of digital transformation, using a customer centric approach for each of them. In order to be able to manage digitization in such a diverse ecosystem, the article also proposes a division into two roles - customers and service providers, describing what the characteristics of each of them are. The combination of separating roles and placing customers in the center of each of the processes will enable clear prioritization of tasks and tracking of their implementation.

Suggested Citation

  • Ivan Kuyumdzhiev, 2022. "Digitization Levels - the Path of Digital Transformation of Administrative Services in Higher Education," Izvestia Journal of the Union of Scientists - Varna. Economic Sciences Series, Union of Scientists - Varna, Economic Sciences Section, vol. 11(2), pages 133-139, August.
    • Handle: RePEc:vra:journl:v:11:y:2022:i:2:p:133-139
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    References listed on IDEAS

    as
    1. Oecd, 2001. "Understanding the Digital Divide," OECD Digital Economy Papers 49, OECD Publishing.
    2. Hartmut Hirsch-Kreinsen, 2016. "Digitization of industrial work: development paths and prospects [Digitalisierung industrieller Arbeit: Entwicklungspfade und Perspektiven]," Journal for Labour Market Research, Springer;Institute for Employment Research/ Institut für Arbeitsmarkt- und Berufsforschung (IAB), vol. 49(1), pages 1-14, July.
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    More about this item

    Keywords

    digitalization levels; digitalization; digital divide; administrative services;
    All these keywords.

    JEL classification:

    • C88 - Mathematical and Quantitative Methods - - Data Collection and Data Estimation Methodology; Computer Programs - - - Other Computer Software

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