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Designing an effective organizational employee motivation system based on ABCD model for hotel establishments

Author

Listed:
  • Onur Çakır

    (Faculty of Tourism, Department of Tourism Management, Kirklareli University, Kirklareli, Turkey)

  • Meryem Akoğlan Kozak

    (Faculty of Management, Hospitality Management Department, Anadolu University, Eskişehir, Turkey)

Abstract

Purpose – The objective of the study is to create an organizational motivation system that could provide solutions for low employee motivation problem, which became an organizational pathology for hotel establishments. Methodology – Within a quantitative approach, data were gathered by surveying hotel employees working in Istanbul and Antalya. 356 from Istanbul and 449 from Antalya, a total of 805 valid questionnaires were collected via face-to-face surveys. Factor analyses and importance-satisfaction analysis were utilized to interpret data. Findings – CFA results demonstrated that ABCD model performed well in explaining employee motivation phenomenon in hotel establishments. With the help of the importance-satisfaction analysis findings, we were able to determine which motivation tools were utilized best by the managers in practice, in which tools were used in excess, which tools were less important in providing motivation, and which motivation tools the managers should focus at. Originality of the research – In the study, ABCD model which is a new drive-based motivation model that includes current information obtained from different disciplines, was tested for the first time in tourism context. ABCD model performed well in explaining employee motivation phenomenon in hotel establishments. Based on the findings of EFA, CFA and importance-satisfaction analysis, recommendations for an effective organizational employee motivation system based on ABCD model for hotel establishments were discussed.

Suggested Citation

  • Onur Çakır & Meryem Akoğlan Kozak, 2017. "Designing an effective organizational employee motivation system based on ABCD model for hotel establishments," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 23(1), pages 69-86, May.
    • Handle: RePEc:tho:journl:v:23:y:2017:n:1:p:69-86
    DOI: 10.20867/thm.23.1.6
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    Citations

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    Cited by:

    1. Nurul Ain Atiqah Zarhari & Ahmad Puad Mat Som & Muaz Azinuddin & Mohd Hafiz Hanafiah, 2023. "Research note: Overtourism and destination branding: The mediating role of functional and emotional values among tourists," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(2), pages 303-308, April.
    2. Stanislav Ivanov & Faruk Seyitoglu & Victoria Yaneva & Maya Ivanova, 2023. "Independent or chain-affiliated hotel? the dilemma of hotel employees," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 29(2), pages 297-301, April.
    3. Silvia Lorincová & Miloš Čambál & Andrej Miklošík & Žaneta Balážová & Zdenka Gyurák Babeľová & Miloš Hitka, 2020. "Sustainability in Business Process Management as an Important Strategic Challenge in Human Resource Management," Sustainability, MDPI, vol. 12(15), pages 1-15, July.

    More about this item

    Keywords

    Hotel establishments; organizational motivation systems; employee motivation; ABCD Model;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

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