IDEAS home Printed from https://ideas.repec.org/a/tho/journl/v22y2016n2p151-172.html
   My bibliography  Save this article

Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia

Author

Listed:
  • Marko Kukanja

    (Faculty of Tourism Studies – Turistica, University of Primorska, Portorož, Slovenia)

  • Tanja Planinc

    (Faculty of Tourism Studies – Turistica, University of Primorska, Portorož, Slovenia)

  • Metod Šuligoj

    (Faculty of Tourism Studies – Turistica, University of Primorska, Portorož, Slovenia)

Abstract

Purpose – The objective of this study is to investigate how restaurant managers’ demographic characteristics influence Corporate Social Responsibility (CSR) practices in the restaurant industry. Design/Methodology/Approach – In order to analyze the influence of managers’ demographic characteristics on CSR practices, industry specific practices relevant to the Slovenian restaurant industry were identified: regular financial assistance to activities and projects of the local community, employment of local staff, cooperation with local producers, active separation of all types of waste, active recyclement, active energy savement, and payment of liabilities towards suppliers on time. The quantitative research focuses on the correlation between managers' demographics and CSR practices. Data were collected through quantitative field research by applying a structured self administerred questionnaire. Findings – Research results show that the main reason for acting responsibly is related to managers’ years of age, experience, and level of education. The most obvious finding to emerge from this study is that all demographic variables included in the research have a statistically significant influence in explaining restaurants’ CSR behaviour. The most strongly influenced CSR practice is “Payment of liabilities”. This practice is driven by managers’ age, years of experience, and level of education. By understanding both, managers’ demographic characteristics and their influence on CSR practices, it is now possible to more successfully implement CSR policies in the restaurant industry. It is suggested that future studies focuse on the analysis of CSR practices and managers’ psychographic characteristics. Originality – This is the very first study to analyse the influence of managers’ demographic characteristics on CSR engagement in the restaurant industry.

Suggested Citation

  • Marko Kukanja & Tanja Planinc & Metod Šuligoj, 2016. "Influence of managers' demographic characteristics on CSR practices in the restaurant industry: the case of Slovenia," Tourism and Hospitality Management, University of Rijeka, Faculty of Tourism and Hospitality Management, vol. 22(2), pages 151-172, December.
    • Handle: RePEc:tho:journl:v:22:y:2016:n:2:p:151-172
    DOI: 10.20867/thm.22.2.2
    as

    Download full text from publisher

    File URL: http://hrcak.srce.hr/file/248668
    Download Restriction: no
    File URL: https://libkey.io/10.20867/thm.22.2.2?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    References listed on IDEAS

    as
    1. Dima Jamali, 2008. "A Stakeholder Approach to Corporate Social Responsibility: A Fresh Perspective into Theory and Practice," Journal of Business Ethics, Springer, vol. 82(1), pages 213-231, September.
    2. Kraaijenbrink, Jeroen & Spender, JC & Groen, Aard, 2009. "The resource-based view: A review and assessment of its critiques," MPRA Paper 21442, University Library of Munich, Germany.
    Full references (including those not matched with items on IDEAS)

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. Xie, Jiangtao & Jain, Tanusree, 2024. "Unpacking micro-CSR through a computational literature review: An identity heterogeneity view of internal stakeholders," Journal of Business Research, Elsevier, vol. 172(C).
    2. Šuligoj Metod & Maruško Helena, 2017. "Hotels and Halal-oriented Products: What Do Hotel Managers in Slovenia Think?," Organizacija, Sciendo, vol. 50(4), pages 314-323, December.
    3. Gentjan Çera & Khurram Ajaz Khan & Andrea Bláhová & Jaroslav Belas, Jr., 2022. "Do owner-manager demographics in SMEs matter for corporate social responsibility?," Equilibrium. Quarterly Journal of Economics and Economic Policy, Institute of Economic Research, vol. 17(2), pages 511-531, June.

    Most related items

    These are the items that most often cite the same works as this one and are cited by the same works as this one.
    1. Erik G. Hansen & Stefan Schaltegger, 2018. "Sustainability Balanced Scorecards and their Architectures: Irrelevant or Misunderstood?," Journal of Business Ethics, Springer, vol. 150(4), pages 937-952, July.
    2. Muturi, Moses Murimi & Beatrice Elesani Ombaka & Joseph Muchiri, 2019. "Relationship between Intellectual Capital and Performance of Small and Medium Manufacturing Enterprises in Kenya," International Journal of Business and Economic Sciences Applied Research (IJBESAR), International Hellenic University (IHU), Kavala Campus, Greece (formerly Eastern Macedonia and Thrace Institute of Technology - EMaTTech), vol. 12(2), pages 22-32, December.
    3. Mahabubur Rahman & M. Ángeles Rodríguez-Serrano & Mary Lambkin, 2019. "Brand equity and firm performance: the complementary role of corporate social responsibility," Journal of Brand Management, Palgrave Macmillan, vol. 26(6), pages 691-704, November.
    4. Isabel-María García-Sánchez & Cristina Aibar-Guzmán & Carmen Serrano-Valdecillos & Beatriz Aibar-Guzmán, 2022. "Analysis of the Dialogue with Stakeholders by the IBEX 35 Companies," Sustainability, MDPI, vol. 14(3), pages 1-26, February.
    5. Trippel, Arthur, 2015. "Born Globals: Darstellung und kritische Würdigung," Ilmenauer Schriften zur Betriebswirtschaftslehre, Technische Universität Ilmenau, Institut für Betriebswirtschaftslehre, volume 1, number 12015.
    6. Castaldo, Sandro & Ciacci, Andrea & Penco, Lara, 2023. "Perceived corporate social responsibility and job satisfaction in grocery retail: A comparison between low- and high-productivity stores," Journal of Retailing and Consumer Services, Elsevier, vol. 74(C).
    7. Marcus Adam, 2018. "The Role of Human Resource Management (HRM) for the Implementation of Sustainable Product-Service Systems (PSS)—An Analysis of Fashion Retailers," Sustainability, MDPI, vol. 10(7), pages 1-27, July.
    8. Wenbin Sun & Shanji Yao & Rahul Govind, 2019. "Reexamining Corporate Social Responsibility and Shareholder Value: The Inverted-U-Shaped Relationship and the Moderation of Marketing Capability," Journal of Business Ethics, Springer, vol. 160(4), pages 1001-1017, December.
    9. Muhamad Azrin Nazri & Nor Asiah Omar & Aini Aman & Abu Hanifah Ayob & Nur Ainna Ramli, 2020. "Corporate Social Responsibility and Business Performance in Takaful Agencies: The Moderating Role of Objective Environment," Sustainability, MDPI, vol. 12(20), pages 1-18, October.
    10. Santanu Mandal & Souvik Roy & G. Amar Raju, 2016. "Tourism supply chain agility: an empirical examination using resource-based view," International Journal of Business Forecasting and Marketing Intelligence, Inderscience Enterprises Ltd, vol. 2(2), pages 151-173.
    11. Stéphanie Arnaud & David M. Wasieleski, 2011. "Corporate humanistic responsibility: towards a new conception of socially responsible management at the individual level of analysis," Cahiers du CEREFIGE 1113, CEREFIGE (Centre Europeen de Recherche en Economie Financiere et Gestion des Entreprises), Universite de Lorraine, revised 2011.
    12. Wilkin, Carla L. & Couchman, Paul K. & Sohal, Amrik & Zutshi, Ambika, 2016. "Exploring differences between smaller and large organizations' corporate governance of information technology," International Journal of Accounting Information Systems, Elsevier, vol. 22(C), pages 6-25.
    13. Francesco Gangi & Mario Mustilli & Lucia Michela Daniele & Maria Coscia, 2022. "The sustainable development of the aerospace industry: Drivers and impact of corporate environmental responsibility," Business Strategy and the Environment, Wiley Blackwell, vol. 31(1), pages 218-235, January.
    14. Jensen, Peter D. Ørberg, 2012. "A passage to India: A dual case study of activities, processes and resources in offshore outsourcing of advanced services," Journal of World Business, Elsevier, vol. 47(2), pages 311-326.
    15. Ante Glavas & Jenny Mish, 2015. "Resources and Capabilities of Triple Bottom Line Firms: Going Over Old or Breaking New Ground?," Journal of Business Ethics, Springer, vol. 127(3), pages 623-642, March.
    16. Nur Faliza, 2016. "CSR and Islamic Banking Performance in Aceh: The Role of Innovation as Mediation ," GATR Journals jmmr116, Global Academy of Training and Research (GATR) Enterprise.
    17. Kristin Hah & Susan Freeman, 2014. "Multinational Enterprise Subsidiaries and their CSR: A Conceptual Framework of the Management of CSR in Smaller Emerging Economies," Journal of Business Ethics, Springer, vol. 122(1), pages 125-136, June.
    18. Brian R. Johnson & Eric Connolly & Timothy S. Carter, 2011. "Corporate social responsibility: the role of Fortune 100 companies in domestic and international natural disasters," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 18(6), pages 352-369, November.
    19. Spyros Arvanitis & Florian Seliger & Tobias Stucki, 2016. "The relative importance of human resource management practices for innovation," Economics of Innovation and New Technology, Taylor & Francis Journals, vol. 25(8), pages 769-800, November.
    20. Jianxin Ge & Tong Li, 2019. "Entrepreneurial Resources, Complementary Assets, and Platform Sustainability," Sustainability, MDPI, vol. 11(16), pages 1-20, August.

    More about this item

    Keywords

    Corporate social responsibility; demographic characteristics; restaurant industry; Slovenia; sustainable management;
    All these keywords.

    JEL classification:

    • L83 - Industrial Organization - - Industry Studies: Services - - - Sports; Gambling; Restaurants; Recreation; Tourism

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:tho:journl:v:22:y:2016:n:2:p:151-172. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    If CitEc recognized a bibliographic reference but did not link an item in RePEc to it, you can help with this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Ana Montan (email available below). General contact details of provider: http://www.fthm.uniri.hr/ .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.