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Bus Transit Service Reliability and Improvement Strategies: Integrating the Perspectives of Passengers and Transit Agencies in North America

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  • Ehab I. Diab
  • Madhav G. Badami
  • Ahmed M. El-Geneidy

Abstract

Transit agencies are consistently trying to improve service reliability and attract new passengers by employing various strategies. Previous literature reviews have focused on either passengers' or transit agencies' perspectives on service reliability. However, none of the earlier reviews have simultaneously addressed these differing perspectives on service reliability in an integrated manner. In response to this gap in the literature, this paper first reviews previous work on passengers' perspectives of transit service reliability and their response to service adjustments made by different agencies. Second, it analyzes transit agencies' plans and reports regarding their reliability goals and used strategies in order to improve service reliability, while looking at the impacts of these strategies on service. Reviewing these two parts together provides a needed contribution to the literature from a practical viewpoint since it allows for the identification of gaps in the public transit planning and operations field in the area of reliability and provides transit planners and decision makers with effective and valuable policy-relevant information.

Suggested Citation

  • Ehab I. Diab & Madhav G. Badami & Ahmed M. El-Geneidy, 2015. "Bus Transit Service Reliability and Improvement Strategies: Integrating the Perspectives of Passengers and Transit Agencies in North America," Transport Reviews, Taylor & Francis Journals, vol. 35(3), pages 292-328, May.
    • Handle: RePEc:taf:transr:v:35:y:2015:i:3:p:292-328
    DOI: 10.1080/01441647.2015.1005034
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    Citations

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    Cited by:

    1. Pei Tong & Wenjing Du & Yadan Yan & Junsheng Li, 2023. "Quantifying Bus Accessibility and Mobility for Urban Branches: A Reliability Modeling Approach," Sustainability, MDPI, vol. 15(22), pages 1-17, November.
    2. Zhang Xiaoliang & Jia Limin, 2021. "Analysis of Bus Line Operation Reliability Based on Copula Function," Sustainability, MDPI, vol. 13(15), pages 1-15, July.
    3. Aya Aboudina & Alaa Itani & Ehab Diab & Siva Srikukenthiran & Amer Shalaby, 2021. "Evaluation of bus bridging scenarios for railway service disruption management: a users’ delay modelling tool," Public Transport, Springer, vol. 13(3), pages 457-481, October.
    4. Seyed Mohammad Hossein Moosavi & Amiruddin Ismail & Choon Wah Yuen, 2020. "Using simulation model as a tool for analyzing bus service reliability and implementing improvement strategies," PLOS ONE, Public Library of Science, vol. 15(5), pages 1-26, May.
    5. Emily Grisé & Ahmed El-Geneidy, 2020. "Assessing operation and customer perception characteristics of high frequency local and limited-stop bus service in Vancouver, Canada," Public Transport, Springer, vol. 12(3), pages 519-534, October.
    6. Javanmard, Reyhane & Lee, Jinhyung & Kim, Junghwan & Liu, Luyu & Diab, Ehab, 2023. "The impacts of the modifiable areal unit problem (MAUP) on social equity analysis of public transit reliability," Journal of Transport Geography, Elsevier, vol. 106(C).
    7. Ulrik Berggren & Carmelo D’Agostino & Helena Svensson & Karin Brundell-Freij, 2022. "Intrapersonal variability in public transport path choice due to changes in service reliability," Transportation, Springer, vol. 49(6), pages 1517-1547, December.
    8. Márquez, Luis & Pico, Ricardo & Cantillo, Víctor, 2018. "Understanding captive user behavior in the competition between BRT and motorcycle taxis," Transport Policy, Elsevier, vol. 61(C), pages 1-9.
    9. Malalgoda, Narendra & Lim, Siew Hoon, 2019. "Do transportation network companies reduce public transit use in the U.S.?," Transportation Research Part A: Policy and Practice, Elsevier, vol. 130(C), pages 351-372.
    10. Bree, Sarah & Fuller, Daniel & Diab, Ehab, 2020. "Access to transit? Validating local transit accessibility measures using transit ridership," Transportation Research Part A: Policy and Practice, Elsevier, vol. 141(C), pages 430-442.
    11. Grisé, Emily & El-Geneidy, Ahmed, 2017. "Evaluating the relationship between socially (dis)advantaged neighbourhoods and customer satisfaction of bus service in London, U.K," Journal of Transport Geography, Elsevier, vol. 58(C), pages 166-175.
    12. Nguyen-Phuoc, Duy Quy & Su, Diep Ngoc & Tran, Phuong Thi Kim & Le, Diem-Trinh Thi & Johnson, Lester W., 2020. "Factors influencing customer's loyalty towards ride-hailing taxi services – A case study of Vietnam," Transportation Research Part A: Policy and Practice, Elsevier, vol. 134(C), pages 96-112.
    13. Gonzalo Fernandez-Sanchez & Alvaro Fernandez-Heredia, 2018. "Strategic Thinking for Sustainability: A Review of 10 Strategies for Sustainable Mobility by Bus for Cities," Sustainability, MDPI, vol. 10(11), pages 1-15, November.
    14. David Verbich & Ehab Diab & Ahmed El-Geneidy, 2016. "Have they bunched yet? An exploratory study of the impacts of bus bunching on dwell and running times," Public Transport, Springer, vol. 8(2), pages 225-242, September.
    15. Viktoriya Degeler & Léonie Heydenrijk-Ottens & Ding Luo & Niels Oort & Hans Lint, 2021. "Unsupervised approach towards analysing the public transport bunching swings formation phenomenon," Public Transport, Springer, vol. 13(3), pages 533-555, October.
    16. Diep Ngoc Su & Duy Quy Nguyen-Phuoc & Lester W. Johnson, 2021. "Effects of perceived safety, involvement and perceived service quality on loyalty intention among ride-sourcing passengers," Transportation, Springer, vol. 48(1), pages 369-393, February.
    17. Yang, Chao & Yu, Chengcheng & Dong, Wentao & Yuan, Quan, 2023. "Substitutes or complements? Examining effects of urban rail transit on bus ridership using longitudinal city-level data," Transportation Research Part A: Policy and Practice, Elsevier, vol. 174(C).
    18. Meng, Meng & Rau, Andreas & Mahardhika, Hita, 2018. "Public transport travel time perception: Effects of socioeconomic characteristics, trip characteristics and facility usage," Transportation Research Part A: Policy and Practice, Elsevier, vol. 114(PA), pages 24-37.
    19. Verbich, David & Badami, Madhav G. & El-Geneidy, Ahmed M., 2017. "Bang for the buck: Toward a rapid assessment of urban public transit from multiple perspectives in North America," Transport Policy, Elsevier, vol. 55(C), pages 51-61.
    20. Deepa, L. & Pinjari, Abdul Rawoof & Nirmale, Sangram Krishna & Biswas, Mehek & Srinivasan, Karthik K., 2023. "The adverse impact of headway variability on bus transit ridership: Evidence from Bengaluru, India," Transport Policy, Elsevier, vol. 141(C), pages 343-356.
    21. Jenelius, Erik, 2018. "Public transport experienced service reliability: Integrating travel time and travel conditions," Transportation Research Part A: Policy and Practice, Elsevier, vol. 117(C), pages 275-291.
    22. Godachevich, Javiera & Tirachini, Alejandro, 2021. "Does the measured performance of bus operators depend on the index chosen to assess reliability in contracts? An analysis of bus headway variability," Research in Transportation Economics, Elsevier, vol. 90(C).

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