IDEAS home Printed from https://ideas.repec.org/a/taf/tjisxx/v12y2003i1p41-48.html
   My bibliography  Save this article

Understanding online purchase intentions: contributions from technology and trust perspectives

Author

Listed:
  • Hans van der Heijden
  • Tibert Verhagen
  • Marcel Creemers

Abstract

This paper explores factors that influence consumer's intentions to purchase online at an electronic commerce website. Specifically, we investigate online purchase intention using two different perspectives: a technology-oriented perspective and a trust-oriented perspective. We summarise and review the antecedents of online purchase intention that have been developed within these two perspectives. An empirical study in which the contributions of both perspectives are investigated is reported. We study the perceptions of 228 potential online shoppers regarding trust and technology and their attitudes and intentions to shop online at particular websites. In terms of relative contributions, we found that the trust-antecedent ‘perceived risk’ and the technology-antecedent ‘perceived ease-of-use’ directly influenced the attitude towards purchasing online.

Suggested Citation

  • Hans van der Heijden & Tibert Verhagen & Marcel Creemers, 2003. "Understanding online purchase intentions: contributions from technology and trust perspectives," European Journal of Information Systems, Taylor & Francis Journals, vol. 12(1), pages 41-48, March.
    • Handle: RePEc:taf:tjisxx:v:12:y:2003:i:1:p:41-48
    DOI: 10.1057/palgrave.ejis.3000445
    as

    Download full text from publisher

    File URL: http://hdl.handle.net/10.1057/palgrave.ejis.3000445
    Download Restriction: Access to full text is restricted to subscribers.
    File URL: https://libkey.io/10.1057/palgrave.ejis.3000445?utm_source=ideas
    LibKey link: if access is restricted and if your library uses this service, LibKey will redirect you to where you can use your library subscription to access this item
    ---><---

    As the access to this document is restricted, you may want to search for a different version of it.

    Citations

    Citations are extracted by the CitEc Project, subscribe to its RSS feed for this item.
    as


    Cited by:

    1. , Le Nguyen Hoang, 2017. "Changing From E-Payment To M-Payment: The Role Of Switching Barriers," OSF Preprints k5zbr_v1, Center for Open Science.
    2. Haili Yang & Yueyue Luo & Yunhua Qiu & Jiantao Zou & Mohammad Masukujjaman & Abdullah Mohammed Ibrahim, 2023. "Modeling the Enablers of Consumers’ E-Shopping Behavior: A Multi-Analytic Approach," Sustainability, MDPI, vol. 15(8), pages 1-28, April.
    3. Zhe, Lv & Jie, Wu & Yuan, He, 2023. "The effect of place attachment of geographical indication agricultural products on repurchase intention," Journal of Retailing and Consumer Services, Elsevier, vol. 72(C).
    4. Wang, Bin & Shu, Min & Liu, Yunyao & Xie, Fengyuan & Wang, Jin, 2024. "Who do you want to purchase with? The effect of naming strategy on consumer participation in online group purchase," Journal of Retailing and Consumer Services, Elsevier, vol. 81(C).
    5. Wan Nuraini Fahana Wan Nasir & Muhamad Safiih Lola & Abdul Aziz K. Abdul Hamid & Sharifah Sakinah Syed Abd Mutalib & Ribed Vianneca W. Jubilee & Nurul Hila Zainuddin & Akhmad Fauzy, 2024. "Assessing the Impact of E-Commerce of a Footwear Vendor in Malaysia Through a Structural Equation Modeling Approach," World, MDPI, vol. 5(4), pages 1-28, December.
    6. Elshaer, Ibrahim A. & Alrawad, Mahmaod & Lutfi, Abdalwali & Azazz, Alaa M.S., 2024. "Social commerce and buying intention post COVID-19: Evidence from a hybrid approach based on SEM – fsQCA," Journal of Retailing and Consumer Services, Elsevier, vol. 76(C).
    7. Eunyoung Kim & Sung Eun Park, 2023. "The determinants of supporting crowdfunding sites: Understanding internal and external factors from public relations’ perspectives," International Review on Public and Nonprofit Marketing, Springer;International Association of Public and Non-Profit Marketing, vol. 20(2), pages 269-287, June.
    8. Dzandu, Michael D., 2023. "Antecedent, behaviour, and consequence (a-b-c) of deploying the contact tracing app in response to COVID-19: Evidence from Europe," Technological Forecasting and Social Change, Elsevier, vol. 187(C).
    9. Huawei Tian, 2023. "Does consumer social responsibility augment corporate social responsibility: A reciprocal analysis of external stakeholder from stakeholder theory perspective," Corporate Social Responsibility and Environmental Management, John Wiley & Sons, vol. 30(2), pages 968-978, March.
    10. Nik Mohd Baidzani Haddad Ibrahim & Khairul Anuar Mohammad Shah & Aidi Ahmi, 2024. "A 35-Year Bibliometric Study on Online Shopping Trends and Developments Around the COVID-19 Pandemic," International Journal of Research and Innovation in Social Science, International Journal of Research and Innovation in Social Science (IJRISS), vol. 8(12), pages 258-280, December.

    More about this item

    Statistics

    Access and download statistics

    Corrections

    All material on this site has been provided by the respective publishers and authors. You can help correct errors and omissions. When requesting a correction, please mention this item's handle: RePEc:taf:tjisxx:v:12:y:2003:i:1:p:41-48. See general information about how to correct material in RePEc.

    If you have authored this item and are not yet registered with RePEc, we encourage you to do it here. This allows to link your profile to this item. It also allows you to accept potential citations to this item that we are uncertain about.

    We have no bibliographic references for this item. You can help adding them by using this form .

    If you know of missing items citing this one, you can help us creating those links by adding the relevant references in the same way as above, for each refering item. If you are a registered author of this item, you may also want to check the "citations" tab in your RePEc Author Service profile, as there may be some citations waiting for confirmation.

    For technical questions regarding this item, or to correct its authors, title, abstract, bibliographic or download information, contact: Chris Longhurst (email available below). General contact details of provider: http://www.tandfonline.com/tjis .

    Please note that corrections may take a couple of weeks to filter through the various RePEc services.

    IDEAS is a RePEc service. RePEc uses bibliographic data supplied by the respective publishers.