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An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale

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  • Miguel Morales
  • Riadh Ladhari
  • Javier Reynoso
  • Rosario Toro
  • Cesar Sepulveda

Abstract

This empirical study provides a thorough measurement analysis of the LibQUAL+™ scale for measuring library service quality. In particular, the study assesses the unidimensionality of the scale, the scale's psychometric properties and its factor structure. Data were gathered using a self-administered questionnaire distributed to a sample of university library users: 189 in Canada and 374 in Mexico. Using confirmatory factor analysis (CFA), the study confirms the assumption of unidimensionality in only two of the three current sub-dimensions of the scale. The results of this study also show that the LibQUAL+™ scale consists of four dimensions. The remainder of the CFA results in the study provides strong support for the general reliability and validity of the four-dimensional structure.

Suggested Citation

  • Miguel Morales & Riadh Ladhari & Javier Reynoso & Rosario Toro & Cesar Sepulveda, 2012. "An independent assessment of the unidimensionality, reliability, validity and factor structure of the LibQUAL+™ scale," The Service Industries Journal, Taylor & Francis Journals, vol. 32(16), pages 2585-2605, December.
    • Handle: RePEc:taf:servic:v:32:y:2012:i:16:p:2585-2605
    DOI: 10.1080/02642069.2011.593167
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    References listed on IDEAS

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    1. Winfrida Mayilla & Bernard Keraita & Helena Ngowi & Flemming Konradsen & Flavianus Magayane, 2017. "Perceptions of using low-quality irrigation water in vegetable production in Morogoro, Tanzania," Environment, Development and Sustainability: A Multidisciplinary Approach to the Theory and Practice of Sustainable Development, Springer, vol. 19(1), pages 165-183, February.

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